Senior Technical Account Manager — IT & Cloud Solutions

Impact Networking, LLC; Chicago (IL); Sur place; USD 97 000 - 120 000; Plein temps

Avantages offerts par ce poste

Up to 20 days of PTO

401(K) & retirement plans

Paid Parental Leave

Comprehensive Health, Disability Life, Dental and Vision Plans

Continued education reimbursement

Résumé du poste

A national managed services provider is seeking a Technical Account Manager in Chicago. This role focuses on managing relationships and delivering exceptional service to SMB clients. Responsibilities include overseeing technical environments, guiding issue resolution, and ensuring alignment with business goals. Knowledge of server operating systems, networking, and cybersecurity is essential along with strong communication skills. Join a company dedicated to innovation and customer-centric success, offering competitive salary and substantial benefits.

Qualifications

• 7+ years of experience in technical engineering, with MSP experience strongly preferred.
• Demonstrated ability to oversee the complete lifecycle of managed IT solutions.
• Strong knowledge in two or more technical areas is essential.

Responsabilités

• Serve as the primary technical point of contact for assigned clients.
• Own and oversee the client's technical environment.
• Guide the resolution of technical issues and lead root cause analyses.

Connaissances

Server Operating Systems

Networking

Cybersecurity

Clear communication

Proactive problem-solving

Formation

Bachelor's degree in computer science or equivalent work experience

Outils

Microsoft Azure

VMware

Description du poste

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