Technical Account Manager, National Security, National Security - ES US-ADC

Amazon Web Services (AWS); Arlington (VA); On-site; USD 131,300 - 177,600; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager to enhance customer engagement and support within the National Security sector. This role involves providing strategic technical guidance and optimizing AWS environments while ensuring adherence to best practices. Required qualifications include a Bachelor’s degree or equivalent technical experience, 2+ years in a technical role, and a TS/SCI security clearance. The position includes a salary range of $131,300 to $177,600 annually and comprehensive benefits, including health insurance and 401(k) matching.

Qualifications

• Bachelor's degree or 2+ years technical work experience required.
• 2+ years of technical engineering experience needed.
• Current, active U.S. Government Security Clearance of TS/SCI with Polygraph.

Responsibilities

• Support customers in adopting AWS services and drive operational health.
• Provide technical guidance and advocate for customer needs.
• Travel 10% or more as needed.

Skills

Technical engineering experience

Information technology operations

Communication with executives

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS services

Distributed systems

Job description

Would you like to join one of the fastest‑growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS?

AWS Enterprise Support is looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the strategic technical advisor and ‘voice of the customer’ to National Security customers.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer‑facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade‑offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

This position requires that the candidate selected be a U.S. Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
• 2+ years of technical engineering experience
• Experience in information technology operations
• Current, active U.S. Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• Experience in an internal enterprise or external customer‑facing environment as a technical lead
• 5+ years of communicating with and presenting to executive and senior audiences
• Experience with development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Experience with AWS services and/or other cloud offerings; Federal/DoD Clearances
• Understanding of the AWS Well‑Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington – 131,300.00 – 177,600.00 USD annually

USA, VA, Herndon – 131,300.00 – 177,600.00 USD annually

Company – Amazon Web Services, Inc.

Job ID: A10405913