Senior Technical Account Manager – HPC/AI Infra Leader

DDN; Santa Clara (CA); In loco; USD 150.000 - 210.000; Tempo pieno

Descrizione del lavoro

DDN is seeking a Technical Account Manager (TAM) to lead hands-on deployment, integration, and optimization of DDN storage and data management systems for enterprise and AI/ML customers. You will bridge Engineering with customer Site Reliability teams to ensure performance, reliability, and scalability across distributed HPC/AI workloads.

You will automate deployments, document procedures, and collaborate with Sales and Product teams to translate field requirements into product enhancements.

Competenze

• 8+ years hands-on experience in systems engineering, deployment, or operations.
• Strong Linux administration background.
• Proven experience deploying and managing large-scale HPC, AI, or ML infrastructure.
• Deep knowledge of parallel file systems (Exascaler, Lustre, or GPFS).
• Experience configuring and troubleshooting InfiniBand and high-performance Ethernet networks.
• Proficiency with DevOps tools and scripting (Python, Bash, Ansible, etc.) for automation and monitoring.
• Familiarity with containers, orchestration (Kubernetes, Slurm), and hybrid/cloud environments.
• Experience developing and maintaining technical documentation and operational runbooks.
• Strong communication skills with the ability to interface directly with customer, engineering and executive teams.
• Comfortable working independently in globally distributed environments.
• Willingness to travel as required (up to 25%).
• Ability to lift up to 75 pounds when supporting hardware installations.

Mansioni

• Deploy, configure, and optimize DDN storage and data management systems in customer environments.
• Partner with customer SRE and Operations teams to ensure production performance, availability, and scalability.
• Partner with DDN Sales and Sales Engineering teams to deliver solutions that add value to our customer environments
• Automate system monitoring, deployment, and configuration tasks using scripts and DevOps tooling.
• Troubleshoot and resolve complex issues across compute, storage, and networking layers.
• Develop and maintain deployment documentation, procedures, and best practices.
• Work with DDN Engineering and Product Management to translate field requirements into product enhancements (RFEs).
• Act as the on-site technical focal point during deployments, upgrades, and critical incidents.
• Lead technical meetings and operational reviews with customer and DDN stakeholders.
• Drive continuous improvement through feedback loops with Product, Support, and Engineering teams.
• Ensure alignment between deployed configurations and customer strategic roadmaps for HPC, AI, and ML workloads.

Conoscenze

Linux administration

Large-scale HPC/AI infrastructure

Parallel file systems

Networking (InfiniBand & high-Perf IP)

DevOps scripting (Python, Bash, Anible

Containers & orchestration (Kubernetes

Technical documentation & runbooks

Effective communication with execs &研发

Willingness to travel

Hardware handling (lift 75 lbs)

Strumenti

Prometheus

Grafana

ELK stack

Kubernetes

Slurm

Ansible

Descrizione del lavoro

DDN is seeking a Technical Account Manager (TAM) to lead hands-on deployment, integration, and optimization of DDN storage and data management systems for enterprise and AI/ML customers. You will bridge Engineering with customer Site Reliability teams to ensure performance, reliability, and scalability across distributed HPC/AI workloads.

You will automate deployments, document procedures, and collaborate with Sales and Product teams to translate field requirements into product enhancements.