Senior Technical Account Manager – AI Compute

SpaceX Super Intelligence; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

SpaceXSI is building a fast-paced team delivering high-performance terrestrial compute infrastructure to support demanding AI workloads. The TAM / Solutions Architect role owns technical success across customer deployments, leading implementation, integration, and optimization from provisioning to steady-state operations.

You will interface with Hardware, Network, Facilities, Cloud Compute, SRE, and PM teams, ensuring on-time results and rigorous risk management in a demanding environment.

Qualifications

• Bachelors degree in a technical field required, STEM preferred.
• 7+ years in large-scale compute or hyperscale infra.
• Experience leading GPU/CPU deployments and high-performance systems.

Responsibilities

• Apply expertise to large-scale compute system development and optimization.
• Lead technical implementation, integration testing, provisioning and go-live.
• Be the primary technical contact for compute infrastructure definition and delivery.
• Interface with hardware, network, facilities, and program management teams.
• Handle escalations, root-cause analysis, and ensure SOW/SLA compliance.
• Coordinate verification testing, performance characterization, and reliability assessments.
• Support expansion planning, capacity scaling, and new use cases.
• Ensure on-time deliverables and proactive risk mitigation.

Education

Bachelor’s degree in computer science, electrical engineering, computer engineering, or other technical discipline

Master’s degree or higher in a STEM discipline

Tools

InfiniBand

RoCE

NVIDIA networking technologies (NCCL, NVLink, GPU Direct RDMA)

large GPU cluster architectures

AI/ML training and inference infrastructure at scale

Linux environments

orchestration tools

infrastructure monitoring

Job description

SpaceXSI is building a fast-paced team delivering high-performance terrestrial compute infrastructure to support demanding AI workloads. The TAM / Solutions Architect role owns technical success across customer deployments, leading implementation, integration, and optimization from provisioning to steady-state operations.

You will interface with Hardware, Network, Facilities, Cloud Compute, SRE, and PM teams, ensuring on-time results and rigorous risk management in a demanding environment.