Senior Technical Account Manager - Cloud & AI Ops

Datadog, Inc.; San Francisco (CA); Hybride; USD 101 000 - 134 000; Plein temps

Avantages offerts par ce poste

Best-in-breed onboarding

Global benefits

Stock RSUs

Résumé du poste

Datadog, Inc. is seeking a Technical Account Manager (TAM) to support its largest customers by providing hands-on technical services, ensuring successful adoption of Datadog's suite of products, and translating IT Operations into business value.

We operate as a hybrid workplace to balance collaboration with flexibility. The TAM will advise on adoption, participate in business reviews, and work with product and engineering teams to identify growth opportunities and ensure customer success across

Qualifications

• Hands-on IT Operations experience
• Experience with AWS, Azure, or GCP
• Familiar with Python/JavaScript/Ruby/Go or similar
• Proficient with CI/CD tools Jenkins/GitLab
• Knowledge of Docker/Kubernetes
• Willing to travel up to 20% and work at client sites

Responsabilités

• Advise on technical support and product adoption across pre-sales, post-sales and renewal processes
• Analyze customers’ IT Operations environments regularly and provide recommendations to maximize Datadog’s value
• Be the customer’s advocate by understanding goals and use cases and suggesting changes, product adoption, configurations and additional features
• Participate in Monthly and Quarterly Business Reviews with customers
• Collaborate with product management, engineering and technical services to identify new features and products
• Continuously evolve best practices for technical product adoption and customer success

Connaissances

IT operations experience

Cloud platforms (AWS/Azure/GCP)

Scripting languages (Python/JavaScript

CI/CD tools (Jenkins/GitLab)

Containerization (Docker/Kubernetes)

Travel readiness

TAM/Enterprise support experience

Outils

Datadog

Cloud monitoring tools

Description du poste

Datadog, Inc. is seeking a Technical Account Manager (TAM) to support its largest customers by providing hands-on technical services, ensuring successful adoption of Datadog's suite of products, and translating IT Operations into business value.

We operate as a hybrid workplace to balance collaboration with flexibility. The TAM will advise on adoption, participate in business reviews, and work with product and engineering teams to identify growth opportunities and ensure customer success across