Senior Technical Account Manager, Healthtech Growth

Metriport Inc.; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Full family health insurance

401(k) with matching

Flexible work from home or in-office

MacBook provided

Job summary

Metriport Inc. in San Francisco seeks a Technical Account Manager to bridge production customers and product, ensuring customers extract maximum value from Metriport's platform while building trust that drives expansion.

You will own customer health, drive value-led growth, and implement CS processes with the CS team. Strong API literacy and enterprise experience are essential for success.

Qualifications

• 7+ years in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer).
• Experience selling to CTOs, CPOs, and other technical executives.
• Comfort translating technical concepts to non-technical stakeholders.
• Experience at both early-stage startups and larger companies with scaled Customer Success.

Responsibilities

• Own Customer Health & Retention and drive north-star metrics for customers in production.
• Identify and unlock expansion opportunities by ensuring customers fully utilize the product.
• Propose solutions and drive expansion with Metriport’s customers and cross-functional teams.

Skills

Customer-facing

Solutions Architect

Technical Sales

Enterprise deals

Ownership

Tools

REST APIs

Webhooks

API documentation

Job description

Metriport Inc. in San Francisco seeks a Technical Account Manager to bridge production customers and product, ensuring customers extract maximum value from Metriport's platform while building trust that drives expansion.

You will own customer health, drive value-led growth, and implement CS processes with the CS team. Strong API literacy and enterprise experience are essential for success.