Sales & Business development

EmAGI; San Francisco (CA); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Equity

Job summary

EmAGI seeks a Technical Account Manager for its medical data exchange platform in San Francisco. You will own retention for customers, monitor how each account uses the platform, and spot features they are not yet using, turning proven value into expansion.

You’ll work with the chief of staff, a founding engineer and the customer success team, reading API documentation and explaining it to non-technical people to drive successful outcomes.

Qualifications

• Experience reading API documentation and explaining technical concepts to non-technical audiences.
• Proven ability to retain customers and identify expansion opportunities.
• Strong collaboration with CS, engineering and leadership to drive success.

Responsibilities

• Own retention for existing customers and monitor platform usage.
• Identify expansion opportunities and turn value into growth.
• Collaborate with chief of staff, a founding engineer and the customer success team, and simplify API concepts for customers.

Skills

API docs reading

Customer retention

Cross-functional

Technical explanations

Job description

Jobs / Technical account manager for a medical data exchange platform

Technical account manager for a medical data exchange platform

Metriport pulls patient records from thousands of legacy healthcare systems and turns them into one clean format that care teams and their software can use. It has more than 100 customers, and this hire becomes the technical counterpart for those already in production. The job is to own retention for those customers, watch how each one uses the platform, spot features they are not using yet, and turn proven value into expansion. The person works with the chief of staff, a founding engineer and the customer success team, and should be comfortable reading API documentation and explaining it to non-technical people.

Pay in the original posting: $160,000 to $190,000 a year plus equity (about $13,330 to $15,830 a month).

How an EmAGI digital employee would take this role:

I'd keep a health record for every customer in production: API usage by endpoint, data sources connected, errors, open tickets and the features they have not switched on yet. Every week the team would get a short list of accounts at risk and accounts ready to expand, each with the reason and the evidence. For each customer review I'd prepare the usage summary and a concrete proposal tied to their own numbers. I can read the API docs and the customer's integration code, so technical questions get answered the same day. Executive calls and contract talks stay with the team.