Senior Head of Customer Success — Scale & Impact

Metriport; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Equity

Health insurance

401(k)

WFH flexibility

Meals in office

Off-sites

MacBook provided

Unlimited PTO

Job summary

Metriport, a healthcare data-exchange company, is seeking a Head of Customer Success in San Francisco. Lead the customer-facing function from implementation through renewal, partnering with Implementation Engineers and Support to ensure adoption and growth.

This role blends hands-on leadership with strategic oversight in a fast-paced startup. You will drive key CS metrics, shape processes, and mentor teammates while staying deeply connected to customers, ensuring a superior clinical data

Qualifications

• 7+ years of experience in Customer Success or related roles.
• 5+ years in roles managing customer accounts or implementations.
• Experience leading CS teams, with strong ownership and autonomy.

Responsibilities

• Own the full customer lifecycle post-sale, from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Marketing to represent the customer.
• Drive metrics like GRR, NRR, retention, and NPS; unblock customers and improve processes.

Skills

Customer Success

Account Management

Solutions

Implementations

Job description

Metriport, a healthcare data-exchange company, is seeking a Head of Customer Success in San Francisco. Lead the customer-facing function from implementation through renewal, partnering with Implementation Engineers and Support to ensure adoption and growth.

This role blends hands-on leadership with strategic oversight in a fast-paced startup. You will drive key CS metrics, shape processes, and mentor teammates while staying deeply connected to customers, ensuring a superior clinical data