Senior Technical Account Manager, Greater China

Stripe, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Stripe, Inc. is seeking a Technical Account Manager to support its largest and most complex users in the Greater China market.

You will lead enterprise client engagements, contribute to strategic operational solutions, and collaborate with cross-functional teams to ensure successful product adoption and global expansion of Stripe services. The role emphasizes Mandarin communication, strong technical fluency with APIs/SQL, and a focus on delivering a Gold Standard experience to key stakeholders.

Qualifications

• Minimum three years in enterprise-level, client-facing work in the Greater China Region.
• Mandarin Chinese language proficiency is required to lead user meetings and communicate with Mandarin-speaking users.
• Familiarity with APIs and SQL; ability to explain API concepts and run SQL queries.
• Experience with tools such as Postman, Xcode, Python, webhooks, and ETL processes is preferred.
• Experience in the payments industry is preferred.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at assigned accounts.
• Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development.
• Build long-term user relationships that strengthen loyalty to Stripe and Stripe products.
• Work across Stripe and users’ organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas.
• Partner closely with Customer Success and other user-facing teams to support Stripe users.
• Lead user-facing meetings in person and by video.
• Contribute to the continued design of this support offering and create user-facing content that provides long-term solutions.

Skills

Mandarin Chinese

Enterprise client-facing

APIs

SQL

Product judgment

Stakeholder management

Tools

Postman

Xcode

Python

Webhooks

ETL

Job description

Stripe, Inc. is seeking a Technical Account Manager to support its largest and most complex users in the Greater China market.

You will lead enterprise client engagements, contribute to strategic operational solutions, and collaborate with cross-functional teams to ensure successful product adoption and global expansion of Stripe services. The role emphasizes Mandarin communication, strong technical fluency with APIs/SQL, and a focus on delivering a Gold Standard experience to key stakeholders.