Senior Technical Account Manager - Fraud & Risk AI

DataVisor; United States; À distance; USD 130 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health benefits

Stock options

PTO

Bonus potential

Résumé du poste

DataVisor is seeking a Senior Technical Account Manager (TAM) to manage a portfolio of client relationships and act as a trusted technical advisor for fraud and risk teams. You will partner with our Delivery Team to oversee data integration and onboarding, ensuring customers extract maximum value from the platform.

You will engage in topics from platform performance to product guidance, and you will work with Customer Success, Engineering, and Product to achieve goals.

Qualifications

• 10+ years of experience in banking, payment, social, or e‑commerce industries in customer-facing technical roles.
• Bachelor’s degree in a technical or analytical discipline.
• Excellent communication and presentation skills.
• Strong time and project management ability with focus to meet deadlines.
• Experience in fraud detection and risk management is a big plus.
• Coding and database experience (e.g. Python, Java, SQL) a plus.

Responsabilités

• Provide product support, escalation, and resolution of technical issues.
• Architect machine learning and rule-based solutions for customers’ fraud problems.
• Lead solution deployment deep dive discussions in late stage pre-sales calls.
• Understand client use cases and define plans to achieve success criteria.
• Manage integration and product implementation process for customers.
• Conduct and coordinate business reviews and presentations with clients.
• Drive product roadmap by communicating client feedback to internal teams.
• Attend meetups, events, and conferences as a technical ambassador.

Connaissances

10+ years experience

customer facing

communication skills

time management

Formation

B.A./B.S. degree

Outils

Python

Java

SQL

Description du poste

DataVisor is seeking a Senior Technical Account Manager (TAM) to manage a portfolio of client relationships and act as a trusted technical advisor for fraud and risk teams. You will partner with our Delivery Team to oversee data integration and onboarding, ensuring customers extract maximum value from the platform.

You will engage in topics from platform performance to product guidance, and you will work with Customer Success, Engineering, and Product to achieve goals.