Senior Technical Account Manager, Field Deployments

Axon Enterprise; Atlanta, Northern (GA, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

ERGs

Snacks in offices

Job summary

Axon Enterprise is seeking a Technical Account Manager with strong field deployment experience to own healthcare accounts and guide deployment, training, and adoption of Axon hardware and software.

You will travel up to 50% to support deployments, coordinate with cross-functional teams, and build scalable practices for ongoing customer success. The role demands clear communication and the ability to manage multiple priorities in dynamic environments.

Qualifications

• 4+ years in technical implementation, Professional Services, or Enterprise Technical Support.
• Experience implementing or supporting hardware-plus-SaaS in customer environment.
• Hands-on configuring, testing, troubleshooting devices and cloud platforms.
• Experience delivering live training or enablement to teams.

Responsibilities

• Serve as the primary technical advisor for an assigned healthcare enterprise customer.
• Support readiness, deployment, and operational adoption of Axon hardware and software.
• Build trusted relationships with customer stakeholders across IT, security, and operations.
• Guide configuration, device readiness, administrator enablement, training, and issue triage.
• Conduct health/risk reviews and identify misconfigurations or adoption gaps.
• Travel onsite to deployments and provide hands-on troubleshooting across devices and SaaS platforms.
• Coordinate resolution efforts across Support, Product, Engineering, and Professional Services.
• Lead technical execution when plans change and priorities shift.
• Document lessons learned to improve future deployments.

Skills

Technical Account Management

Healthcare deployment

Training delivery

Networking basics

Onsite travel

Stakeholder management

Tools

MDM

Evidence.com

Packet analysis

Ticketing systems

Job description

Axon Enterprise is seeking a Technical Account Manager with strong field deployment experience to own healthcare accounts and guide deployment, training, and adoption of Axon hardware and software.

You will travel up to 50% to support deployments, coordinate with cross-functional teams, and build scalable practices for ongoing customer success. The role demands clear communication and the ability to manage multiple priorities in dynamic environments.