Senior Technical Account Manager, Enterprise & Strategy
Rippling, Inc.
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Job summary
Liquid Web Inc. seeks a Technical Account Manager III to act as the highest-level technical advisor and strategic partner for our most complex customers.
You will guide hosting environments, long-term architecture strategy, risk, scalability, security, and business continuity. The TAM III operates with substantial autonomy and influence, leading complex customer initiatives and serving as the senior escalation point for critical technical matters, in collaboration with Engineering and Product
Qualifications
- 4+ years in technical support, technical account management, customer success, systems administration, or related field.
- 2+ years managing proactive technical relationships with customers.
- Bachelor’s degree or equivalent experience.
- Strong knowledge of hosting infrastructure, system architecture, and platform operations.
- Experience with CRM platforms (e.g., Salesforce).
Responsibilities
- Serve as the primary technical authority for complex, strategic customers.
- Build trusted relationships with executives and technical leaders.
- Lead executive reviews, architecture reviews, and strategic planning discussions.
- Influence retention, growth, and investment decisions through expert consultation.
- Partner with senior Engineering, Product, and Operations leaders on complex solutions.
- Coordinate cross-functional resources during major customer-impacting events.
Skills
Education
Tools
Job description
Liquid Web Inc. seeks a Technical Account Manager III to act as the highest-level technical advisor and strategic partner for our most complex customers.
You will guide hosting environments, long-term architecture strategy, risk, scalability, security, and business continuity. The TAM III operates with substantial autonomy and influence, leading complex customer initiatives and serving as the senior escalation point for critical technical matters, in collaboration with Engineering and Product
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