Senior Enterprise Technical Account Manager (Hybrid)

Automatic Data Processing, Inc.; Livonia (MI); Hybride; USD 85 000 - 120 000; Plein temps

Résumé du poste

WorkForce Software, an ADP company, is seeking a Technical Account Manager to work with enterprise customers, guiding technical deployment, troubleshooting, and optimization of our SaaS solutions. This hybrid role is based near Livonia, MI, with close collaboration across engineering, support, and product teams.

You will own escalations, lead multi-vendor discussions, perform trend analyses, and help clients optimize configurations, integrations, and workflows to maximize adoption and success.

Qualifications

• 5+ years of experience with WorkForce Software Suite.
• Experience with enterprise customers in SaaS/tech/consulting.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of customer engagement and stakeholder alignment.
• Ability to lead multi-vendor technical discussions.

Responsabilités

• Ensure delivery of technical commitments and SLAs, coordinating with support teams.
• Communicate between ADP, Client Engineering, and vendor partners to drive resolution.
• Prepare client environments for go-live and long-term scalability.
• Troubleshoot complex issues across cloud platforms, APIs, security, and SaaS.
• Collaborate with engineering, product, and support teams to manage escalations and risk.

Connaissances

Customer engagement

Communication

Problem solving

Relationship building

Leadership

Formation

Bachelor's degree

Outils

WorkForce Software Suite

SaaS platforms

Description du poste

WorkForce Software, an ADP company, is seeking a Technical Account Manager to work with enterprise customers, guiding technical deployment, troubleshooting, and optimization of our SaaS solutions. This hybrid role is based near Livonia, MI, with close collaboration across engineering, support, and product teams.

You will own escalations, lead multi-vendor discussions, perform trend analyses, and help clients optimize configurations, integrations, and workflows to maximize adoption and success.