Senior Technical Account Manager - Enterprise SaaS

Workday; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Workday is seeking a Technical Account Manager (TAM) to serve as the proactive, primary point of contact for strategic customers. The TAM will advocate across Workday Support and internal teams, ensuring alignment of business objectives and driving critical incident resolution.

You will build relationships with large enterprise accounts, coordinate multi-team efforts, and leverage Workday architecture expertise to optimize customer success.

Qualifications

• 4+ years implementing or managing a complex SaaS solution and working with large enterprise accounts.
• 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution.
• 5+ years of experience implementing or managing a SaaS solution with large enterprise accounts.

Responsibilities

• Act as the primary point of contact for customers and advocate within Workday Support and other internal teams.
• Develop and maintain close relationships with strategic customers and coordinate multi-account support.
• Drive escalations and incidents, manage communications with stakeholders including executives.
• Collaborate with Operations, Professional Services, Development, and Product Management.
• Travel up to 25% and participate in the 24x7 program.

Skills

Customer relations

Project management

Technical acumen

Executive liaison

Stakeholder management

Communication skills

Education

BS or MS in Computer Science / MIS or equivalent

Tools

CRM systems

Office software

Job description

Workday is seeking a Technical Account Manager (TAM) to serve as the proactive, primary point of contact for strategic customers. The TAM will advocate across Workday Support and internal teams, ensuring alignment of business objectives and driving critical incident resolution.

You will build relationships with large enterprise accounts, coordinate multi-team efforts, and leverage Workday architecture expertise to optimize customer success.