Senior Technical Account Manager - DevOps & Cloud Automation

Delphix; Minneapolis (MN); On-site; USD 132,000 - 185,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Life insurance

Wellness programs

Paid time off

Job summary

Perforce Software, Inc. is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside DevOps engineers to ensure the technical health and success of the Puppet Enterprise solution.

As a senior TAM, you will serve as the customer's main technical contact post-installation, guiding them to improved efficiency and dollar savings. You will collaborate across Puppet by Perforce to build roadmaps and scale support for enterprise deployments worldwide.

Qualifications

• Former experience working in a TAM role.
• Undergraduate degree in Computer Science/IT/Engineering or equivalent.
• Strong verbal and written communication skills with stakeholders.
• Collaborative and team-focused mindset with adaptability.
• Customer-focused with ownership to ensure success.
• Experience with Unix/Linux scripting and automation.
• Familiarity with DevOps tools and practices.
• Knowledge of public/private clouds and containerization (AWS, Azure, GCP, Kubernetes).
• Experience in software development or CI/CD domains.
• Experience in customer sales/service.
• Windows administration and PowerShell knowledge.
• Awareness of Salesforce or similar sales platforms.

Responsibilities

• Debug and troubleshoot to solve customer problems.
• Maintain constructive focus in tough situations.
• Communicate cross-functionally with Puppet, Perforce, and customer teams.
• Provide consultative guidance to influence decisions.
• Operate in an international, fast-growing environment.
• Understand DevOps impact in the computing world.
• Partner with support engineers to diagnose issues.
• Advocate for customers and product quality.
• Be flexible and able to context switch without losing positivity.
• Understand data center, systems management, monitoring, networking, and security.
• Manage large-scale infrastructure.

Skills

Unix/Linux SysAdmin

DevOps background

Programming with Ruby/Python

Git and Git-based version control

Cloud platforms (AWS/Azure)

Kubernetes

CI/CD tools

Windows administration

Sales/customer-facing experience

Education

Undergraduate in Computer Science/IT/Engineering

Tools

Jenkins

Bamboo

OpenStack

VMware

Salesforce

Job description

Perforce Software, Inc. is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside DevOps engineers to ensure the technical health and success of the Puppet Enterprise solution.

As a senior TAM, you will serve as the customer's main technical contact post-installation, guiding them to improved efficiency and dollar savings. You will collaborate across Puppet by Perforce to build roadmaps and scale support for enterprise deployments worldwide.