Senior Technical Account Manager (DevOps)

Delphix; Minneapolis (MN); On-site; USD 132,000 - 185,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Life insurance

Wellness programs

Paid time off

Job summary

Perforce Software, Inc. is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside DevOps engineers to ensure the technical health and success of the Puppet Enterprise solution.

As a senior TAM, you will serve as the customer's main technical contact post-installation, guiding them to improved efficiency and dollar savings. You will collaborate across Puppet by Perforce to build roadmaps and scale support for enterprise deployments worldwide.

Qualifications

• Former experience working in a TAM role.
• Undergraduate degree in Computer Science/IT/Engineering or equivalent.
• Strong verbal and written communication skills with stakeholders.
• Collaborative and team-focused mindset with adaptability.
• Customer-focused with ownership to ensure success.
• Experience with Unix/Linux scripting and automation.
• Familiarity with DevOps tools and practices.
• Knowledge of public/private clouds and containerization (AWS, Azure, GCP, Kubernetes).
• Experience in software development or CI/CD domains.
• Experience in customer sales/service.
• Windows administration and PowerShell knowledge.
• Awareness of Salesforce or similar sales platforms.

Responsibilities

• Debug and troubleshoot to solve customer problems.
• Maintain constructive focus in tough situations.
• Communicate cross-functionally with Puppet, Perforce, and customer teams.
• Provide consultative guidance to influence decisions.
• Operate in an international, fast-growing environment.
• Understand DevOps impact in the computing world.
• Partner with support engineers to diagnose issues.
• Advocate for customers and product quality.
• Be flexible and able to context switch without losing positivity.
• Understand data center, systems management, monitoring, networking, and security.
• Manage large-scale infrastructure.

Skills

Unix/Linux SysAdmin

DevOps background

Programming with Ruby/Python

Git and Git-based version control

Cloud platforms (AWS/Azure)

Kubernetes

CI/CD tools

Windows administration

Sales/customer-facing experience

Education

Undergraduate in Computer Science/IT/Engineering

Tools

Jenkins

Bamboo

OpenStack

VMware

Salesforce

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary:

Perforce, is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside the best DevOps Engineers in the industry. Puppet’s IT automation software enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from a handful of nodes in the cloud to tens of thousands on premise.

As a senior-level engineer, TAMs own the technical health and customer success of the Puppet Enterprise solution. The TAM leverages technical and business expertise to build relationships, guiding customers to improved efficiency and dollar savings. The TAM serves as the customer's main point of technical contact post-installation, working with customers to build a roadmap for future business success using Puppet Enterprise.

The joint journey of the TAM and customer is multifaceted and includes determining training needs; communicating and advocating on behalf of the customer throughout the Puppet by Perforce organization and ultimately sharing in the success and growth of both organizations.

Responsibilities:

• Passionate about problem solving and have a background that includes debugging and troubleshooting
• Maintains a constructive and composed focus facing and overcoming tough situations.
• Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization
• Strong consultative skills that guide and influence decisions
• The ability to work in an international, fast-growing environment
• The ability to understand and embrace DevOps and its impact in the computing world
• Partners productively with support engineers to troubleshoot and diagnose customer problems
• Advocates for customers and product quality within the development and product management organization
• Exceptionally flexible and can context switch without disrupting a positive disposition.
• Knowledge of data center management, systems management, and monitoring, networking & security
• Large scale infrastructure experience

Requirements:

• Former experience working in a TAM role.
• An Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere.
• Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
• A collaborative and team-focused mindset, with a willingness to approach new situations
• Loves customers and takes personal pride and ownership to make them successful
• Unix &/or Linux SysAdmin or DevOps background, including:
• Programming skills (Ruby, Python, etc)
• Unix and/or Linux SysAdmin, including automation
• Experience with some of the following technologies:
• Git and git-based version control
• Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP)
• Continuous Integration (Jenkins, Bamboo, or others)
• Experience working in the software development or CI/CD domains
• Experience in customer sales/service
• Windows administration experience, including Microsoft PowerShell
• Knowledge and understanding of DevOps culture
• Understanding of Salesforce or other Sales management platforms

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

www.perforce.com

EOE & Belonging Statements | Perforce Software

132000 - 185000 USD a year