Lead DevOps TAM: Drive Cloud Automation & Customer Success

Remote; Minneapolis (MN); Hybrid; USD 132,000 - 185,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Benefits

Life Insurance

Wellness Programs

Total Time Off

Employee Perks

Job summary

Perforce Software, Inc. in Minneapolis, MN, is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team.

You will own the technical health of Puppet Enterprise and guide customers to improved efficiency and cost savings as the primary technical contact after installation. The role requires DevOps experience, strong Unix/Linux admin and automation skills, and familiarity with cloud platforms, CI/CD tools, and cross‑functional collaboration.

Qualifications

• Former TAM experience with customers in DevOps or software delivery.
• Undergraduate in Computer Science/IT/Engineering or equivalent.
• Strong verbal and written communication; adapts messaging to stakeholders.
• Collaborative mindset and customer-focused approach.
• Unix/Linux SysAdmin or DevOps with automation experience.
• Experience with cloud platforms and CI/CD tools.

Responsibilities

• Own the technical health and customer success of Puppet Enterprise.
• Build relationships and guide customers to improved efficiency and cost savings.
• Serve as the customer's main technical contact post-installation; roadmap planning.
• Coordinate training needs and advocate across Puppet by Perforce.
• Collaborate with support engineers to troubleshoot and diagnose issues.
• Represent customers and product quality within development and product teams.

Skills

Unix/Linux

DevOps

Python

Ruby

CI/CD

Git

Cloud Platforms

Kubernetes

VMware

OpenStack

PowerShell

Salesforce knowledge

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Git

Jenkins

Bamboo

Kubernetes

OpenStack

VMware

AWS

Azure

GCP

Puppet Enterprise

PowerShell

Job description

Perforce Software, Inc. in Minneapolis, MN, is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team.

You will own the technical health of Puppet Enterprise and guide customers to improved efficiency and cost savings as the primary technical contact after installation. The role requires DevOps experience, strong Unix/Linux admin and automation skills, and familiarity with cloud platforms, CI/CD tools, and cross‑functional collaboration.