Senior Technical Account Manager, Cyber Security

SmartRecruiters, Inc.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Check Point Software Technologies is seeking a customer-focused technical services professional to strengthen relationships with enterprise customers and become the trusted advisor for service delivery. You will own accounts, lead delivery, and guide customers through evolving security environments.

You will assess customers’ environments, provide guidance on upgrades and health checks, and collaborate with sales to identify service opportunities. Travel up to 25% may be required.

Qualifications

• 8+ years of experience with IP based networks, network design, and security products.
• Strong TCP/IP understanding and knowledge of Network Security.
• Experience with Linux and Unix-based operating systems.
• Experience with Check Point products preferred; VSX and Provider-1 (MDS) preferred.
• Customer-facing post-sales experience; travel up to 25%.

Responsibilities

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment.
• Become the main point of contact for technical services delivery.
• Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority.
• Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges.
• Advise customers by providing technical information, guidance, and support.
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work.
• Identify service opportunities for the sales/account team.
• Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems.
• Provide reports and proactive communication regularly to the customer, sales/account teams, and management.
• Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements

Skills

IP networks

Network design

Security products

TCP/IP

Linux/Unix

Troubleshooting

Communication

Leadership

Tools

Check Point VSX

Provider-1 (MDS)

Job description

Check Point Software Technologies is seeking a customer-focused technical services professional to strengthen relationships with enterprise customers and become the trusted advisor for service delivery. You will own accounts, lead delivery, and guide customers through evolving security environments.

You will assess customers’ environments, provide guidance on upgrades and health checks, and collaborate with sales to identify service opportunities. Travel up to 25% may be required.