Senior Technical Account Manager AI Security

Check Point Software; Dallas (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Check Point Software in Dallas is seeking a seasoned Technical Services Manager to serve as trusted advisor to customers, owning account delivery and aligning IT security solutions with business goals. You’ll build deep understanding of customers’ environments and lead cross-functional teams to maximize ROI on Check Point investments.

This role requires 8+ years in IP networks and security, strong leadership, outstanding communication, and willingness to travel up to 25%.

Qualifications

• Check Point experience required.
• Strong leadership to influence teams across the organization.
• Excellent written and verbal communication; ability to articulate technical issues to technical and non-technical audiences.

Responsibilities

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment.
• Become the main point of contact for technical services delivery.
• Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority.
• Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges.
• Advise customers by providing technical information, guidance, and support.
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work.
• Identify service opportunities for the sales/account team.
• Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems.
• Provide reports and proactive communication regularly to the customer, sales/account teams, and management.
• Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements

Skills

Check Point experience

Prioritization

Leadership

Communication

IP networks

Network design

Security products

TCP/IP

Linux/Unix

Troubleshooting

Check Point products

VSX/Provider-1

Customer-facing

Training

Job description

Check Point Software in Dallas is seeking a seasoned Technical Services Manager to serve as trusted advisor to customers, owning account delivery and aligning IT security solutions with business goals. You’ll build deep understanding of customers’ environments and lead cross-functional teams to maximize ROI on Check Point investments.

This role requires 8+ years in IP networks and security, strong leadership, outstanding communication, and willingness to travel up to 25%.