Senior Technical Account Manager - Cloud Ops & AI Value

Datadog, Inc.

San Francisco (CA)

Hybrid

USD 101,000 - 134,000

Full time

4 days ago

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Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Mentor and buddy program

New hire stock equity (RSUs) and ESPP

Continuous professional development

Inclusion Talks and Community Guilds

Job summary

Datadog, Inc. is seeking a Technical Account Manager 2 in San Francisco to provide hands-on technical guidance, optimize product adoption, and drive value for enterprise customers. You will work with cross-functional teams to align customer goals with Datadog capabilities.

The role involves analyzing complex IT environments, presenting expert recommendations, and helping customers achieve measurable success through platform usage and best practices.

Qualifications

Solid technical grounding with hands-on IT operations experience.
Experience across AWS, Azure or GCP in enterprise cloud space.
Strong scripting and familiarity with CI/CD tooling.
Knowledge of containerization and cloud monitoring tools is a plus.

Responsibilities

Advise on technical support and product adoption for customers.
Analyze customers' IT Operations environments and recommend improvements.
Advocate for customers by aligning goals with product adoption and configurations.
Prepare for Monthly and Quarterly Business Reviews with clients.
Collaborate with product management, engineering, and services teams.
Continuously evolve best practices for customer success.

Skills

AWS

Azure

GCP

Python

JavaScript

Ruby

CI/CD

Jenkins

GitLab

Docker

Kubernetes

Rancher

Datadog

Tools