Senior TAM - Cloud Observability

WinsAbove; New York (NY); Hybrid; USD 101,000 - 134,000; Full time

Benefits offered by this job

Onboarding program

Global benefits

RSU equity

Career development

Job summary

Datadog is seeking a Technical Account Manager (TAM) to educate and support our largest customers, driving adoption of the Datadog platform and ensuring success. This role partners with customer teams, product, and engineering to translate IT operations into measurable business value.

The TAM engages in post-sales activities, conducts executive reviews, and guides optimization of monitoring strategies across hybrid cloud environments.

Qualifications

• Solid technical grounding in IT Operations.
• Experience with AWS, Azure or GCP.
• Scripting in multiple languages.
• Experience in TAM roles for mid-market/Enterprise cloud environments.
• Familiarity with cloud monitoring tools like Datadog.

Responsibilities

• Advise on technical support and product adoption across pre-sales, post-sales and renewal.
• Analyze customer IT Operations and provide recommendations to maximize Datadog’s value.
• Advocate for customers, suggest process changes and product configurations.
• Prepare for Monthly and Quarterly Business Reviews with customers.
• Collaborate with product management, engineering and services teams to identify new features.
• Evolve best practices for product adoption and customer success.

Skills

IT Operations

Cloud Platforms

Scripting

CI/CD

Containerization

Travel Ready

TAM Experience

Cloud Monitoring

Tools

Datadog Monitoring

CI/CD Tools

Job description

Datadog is seeking a Technical Account Manager (TAM) to educate and support our largest customers, driving adoption of the Datadog platform and ensuring success. This role partners with customer teams, product, and engineering to translate IT operations into measurable business value.

The TAM engages in post-sales activities, conducts executive reviews, and guides optimization of monitoring strategies across hybrid cloud environments.