Senior TAM: Cloud Ops & AI Solutions

WinsAbove; San Francisco (CA); Hybrid; USD 101,000 - 134,000; Full time

Benefits offered by this job

Stock equity (RSUs)

Employee stock purchase plan (ESPP)

Generous global benefits

Professional development

Job summary

Datadog is seeking a Technical Account Manager to provide hands-on technical services to our largest customers, helping them adopt and derive value from our product suite. You will act as a trusted advisor for IT Operations, aligning customer goals with Datadog capabilities to drive success.

This role operates in a hybrid workplace and requires collaboration with cross-functional teams to identify features and guide customers through adoption, configuration, and optimization.

Qualifications

• Solid technical grounding in IT Operations.
• Hands-on experience with AWS, Azure or GCP.
• Proficient in scripting languages: Python/JavaScript/Ruby/Perl/Go/PHP.

Responsibilities

• Advise on technical support and product adoption for customers across pre-sales, post-sales, and renewal processes.
• Analyze customers' IT Operations environments and provide optimization recommendations.
• Advocate for customers by understanding goals and suggesting product adoption and configuration changes.
• Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
• Collaborate with product management, engineering and services teams to identify new features and products.
• Evolve best practices for technical product adoption and customer success.

Skills

AWS

Azure

GCP

Python

JavaScript

Ruby

Perl

Go

PHP

Chef

Puppet

Tools

Jenkins

GitLab

Docker

Kubernetes

Rancher

Job description

Datadog is seeking a Technical Account Manager to provide hands-on technical services to our largest customers, helping them adopt and derive value from our product suite. You will act as a trusted advisor for IT Operations, aligning customer goals with Datadog capabilities to drive success.

This role operates in a hybrid workplace and requires collaboration with cross-functional teams to identify features and guide customers through adoption, configuration, and optimization.