Senior Technical Account Manager, Cloud & AI Ops

Datadog, Inc.

New York (NY)

Hybrid

USD 101,000 - 134,000

Full time

3 days ago

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Benefits offered by this job

Stock equity (RSUs)

Employee stock purchase plan (ESPP)

Healthcare benefits

Job summary

Datadog’s in-house technical solutions team seeks a Technical Account Manager (TAM) to provide hands-on technical services to our largest customers, supporting adoption and ensuring success across the Datadog product suite. You will be a trusted advisor translating IT Operations into business value within a hybrid work environment.

As a TAM, you will advise on technical support, analyze customers’ IT environments, advocate for their goals, and participate in business reviews while collaborating

Qualifications

Solid technical grounding in IT Operations.
Experience with AWS, Azure or GCP.
Proficient in scripting languages (Python/JavaScript/Go/Ruby/etc.).
Experience with CI/CD tools and containerization.

Responsibilities

Advise on technical support and product adoption for customers across pre-/post-sales.
Analyze customers' IT Operations to maximize Datadog’s value.
Advocate for customer goals and suggest process changes and feature adoption.
Participate in Monthly and Quarterly Business Reviews with customers.
Collaborate with product management, engineering and services teams to identify new features.

Skills

AWS/Azure/GCP

Scripting languages

CI/CD tools

Containerization

Datadog / cloud monitoring

TAM experience

Travel readiness

AI tooling for automation

Tools

Jenkins

GitLab

Docker

Kubernetes

Job description

As a TAM, you will advise on technical support, analyze customers’ IT environments, advocate for their goals, and participate in business reviews while collaborating

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