Senior Technical Account Manager - Cloud Observability

Visa Hunt; San Francisco (CA); Hybrid; USD 101,000 - 134,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Mentor and buddy program

RSUs and ESPP

Professional development

Inclusive culture

Job summary

Datadog seeks a Technical Account Manager to educate and enable our largest customers. You will support adoption, ensure successful use of the Datadog suite, and advocate for customer success across pre-sales, post-sales, and renewals.

You’ll join a hybrid workplace with potential travel up to 30% and 4 hours on-site visits. Strong IT ops background and cloud experience are required to excel in this role.

Qualifications

• Solid technical grounding in IT operations with hands-on cloud experience.
• Comfortable with AWS/Azure/GCP and scripting languages.
• Familiarity with CI/CD tools and container orchestration.

Responsibilities

• Advise on technical support and product adoption across pre/post-sales and renewals.
• Analyze customer IT operations and suggest maximizing Datadog value.
• Advocate for customer goals, propose changes and feature adoption.
• Prepare for Monthly and Quarterly Business Reviews with customers.
• Collaborate with product, engineering, and services teams to identify new features.
• continuously evolve best practices for product adoption and customer success.

Skills

IT Operations

Cloud platforms

Scripting languages

CI/CD

Containerization

Travel readiness

Enterprise TAM

Tools

Jenkins

GitLab

Docker

Kubernetes

Job description

Datadog seeks a Technical Account Manager to educate and enable our largest customers. You will support adoption, ensure successful use of the Datadog suite, and advocate for customer success across pre-sales, post-sales, and renewals.

You’ll join a hybrid workplace with potential travel up to 30% and 4 hours on-site visits. Strong IT ops background and cloud experience are required to excel in this role.