AdTech Technical Account Manager — Customer Success

HUMAN Gesellschaft für Biochemica und Diagnostica mbH; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

HUMAN is seeking a Technical Account Manager in New York, NY to safeguard partner success within a dynamic ad tech ecosystem. You will maximize protection, investigate traffic concerns, and guide partners through evolving programmatic processes.

You’ll translate complex findings for customers while balancing transparency with security and proprietary methods. The role requires strong organizational, investigative, and communication skills, with cross-functional collaboration across product,

Qualifications

• Prior AdTech experience is required.
• Direct programmatic advertising experience is preferred.
• Experience working with or at an agency is preferred.
• Strong investigative and analytical mindset with data review skills.
• Ability to translate complex technical findings into clear customer communication.
• Comfortable managing multiple projects in evolving environments.
• US-based opportunity; PST location preferred.

Responsibilities

• Ensure customer satisfaction, retention, and long-term partnership success.
• Expand and develop client relationships with strategic customers as primary contact.
• Provide exceptional customer support and act as escalation point for issues.
• Collaborate with cross-functional teams to drive customer outcomes.
• Translate technical findings into customer-friendly communications.
• Gather product feedback and advocate for customer needs internally.
• Educate customers through training sessions and materials.
• Lead customer-facing presentations and strategic reviews.
• Manage multiple initiatives and projects across stakeholders.

Skills

AdTech experience

Programmatic advertising

Agency experience

Investigation of invalid traffic

Presentation skills

Analytical mindset

Discretion and communication

Customer advocacy

Tools

SQL

Looker

Snowflake

Imply

Job description

HUMAN is seeking a Technical Account Manager in New York, NY to safeguard partner success within a dynamic ad tech ecosystem. You will maximize protection, investigate traffic concerns, and guide partners through evolving programmatic processes.

You’ll translate complex findings for customers while balancing transparency with security and proprietary methods. The role requires strong organizational, investigative, and communication skills, with cross-functional collaboration across product,