Senior Technical Account Manager – API & CPaaS

United States Digital Space LLC

United States

Remote

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Private Medical Insurance

Group Pension Plan

Life Insurance and Group Personal Acc.

Care Line

Discretionary Time Off

Job summary

the company is a global cloud communications leader. You will join as a Technical Account Manager driving platform adoption for enterprise accounts across SMS, Voice, and video, aligning technical outcomes with business value.

You will bridge developers and executives, lead QBRs, and own ARR growth while collaborating with Sales, Product, and Engineering. Fluency in English is required; German/French is a plus. Competitive pay and benefits offered.

Qualifications

5+ years in Technical Account Management or similar strategic role.
Strong technical background in APIs or developer-facing products.
Deep CPaaS or API platform knowledge: SMS, WhatsApp, RCS, Voice, Video.
Solid understanding of REST APIs, webhooks, SDKs & integration patterns.
Experience growing complex enterprise accounts with ARR responsibility.

Responsibilities

Serve as the primary contact for strategic enterprise accounts and build multi-threaded relationships.
Review integration architectures, troubleshoot API implementations, and advise on best practices.
Lead QBRs, identify risks to customer health, and coordinate with cross-functional teams.
Own revenue growth and direct margin for your book, with retention & expansion strategies.
Develop outcome-driven success plans aligned to customer objectives and ROI.
Identify upsell/cross-sell opportunities using usage data and health scores.
Collaborate with Technical Solutions Managers for complex solutioning and commercial ownership.