Account Executive

Twilio; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Twilio track jacket

$30 monthly for e-books

Work from home opportunities

Generous annual time off

Comprehensive health programs

Retirement planning

Maternity/Paternity/adoption leaves

Snacks and catered meals

Job summary

Twilio is seeking a New Business Account Executive in the United States to lead prospecting, solution selling, and closing new business across Messaging, Voice, and Email products. You will expand Twilio’s messaging business with mid-market and enterprise clients in Financial Services, designing solutions that map to the CPaaS platform.

You will own end-to-end sales cycles, collaborate with product, pricing, legal, and operations, and drive a strong pipeline and forecast in Salesforce.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• B5: 5+ years of full cycle sales experience.
• Experience selling technical SaaS/CPaaS to enterprise.
• Excellent verbal and written English communication.
• Strong analytics and forecasting abilities.

Responsibilities

• Lead prospecting, solution selling, and closing new business.
• Own analytical and consultative sales cycles to win business.
• Develop long-range territory strategies and sales plans.
• Collaborate with cross-functional teams (Product, Finance, Legal).
• Manage pipeline and forecast in Salesforce.

Skills

Full cycle sales

Enterprise sales

CPaaS selling

Forecasting & analytics

Technical SaaS

English communication

Education

Bachelor’s Degree or equivalent

Job description

• This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products
• In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies in the Financial Services vertical.
• New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams
• Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions
• Work with customers across assigned verticals (Financial Services) to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution
• Balance competing priorities and manage multiple projects and deals at the same time
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans
• Act as the voice of the customer to Twilio’s product and carrier relations teams
• Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices
• For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations

• Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetrationDemonstrated track record of managing business forecasts and financial modelsTechnical solutions selling experience working with real customers, listening to them, and solving problemsBachelor’s Degree or equivalent years of experiencExcellent verbal and written communication skills (English)Possess a total of 5+ years of full cycle sales experience, with a minimum of 1 year managing or leading quantitative highly analytical products or solutions for their customersDirectly selling technical SaaS or CPaaSRecord of delivering market driven results, especially to scale and enterprise customersAnalytical account development strategy based on using data to find opportunities and prove valueEntrepreneurial mindset with appetite to define process and build programsComfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnershipsDeep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platformsDomain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segmentsSoftware, SaaS, CPaas or PaaS selling experience