Senior Technical Account Manager - AI Platform & Cloud Infra

n8n GmbH; Texas; On-site; USD 120,000 - 180,000; Full time

Job summary

n8n GmbH, the open workflow orchestration platform, is seeking a Trusted Technical Advisor to own the technical success of top-tier customers. You will partner with customers and internal teams to ensure healthy, scalable environments and maximize platform adoption.

You will lead technical handoffs, build deep relationships with architects and engineering leaders, and drive proactive improvements across deployments.

Qualifications

• Experience in Technical Account Management, Solutions Architecture, or similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Ability to diagnose performance, reliability, and scalability challenges in production.
• Translate complex topics into actionable recommendations for technical and business stakeholders.

Responsibilities

• Own the technical success of a portfolio of top-tier customers.
• Lead the handoff from Sales Engineering to ensure smooth ongoing operations.
• Build strong relationships with technical stakeholders and engineering leaders.
• Guide customers on platform improvements, upgrades, and architectural changes.

Skills

Technical Account Management

Cloud Infrastructure

Stakeholder Management

DevOps

Production Troubleshooting

Clear Technical Communication

Tools

Docker

Kubernetes

Job description

n8n GmbH, the open workflow orchestration platform, is seeking a Trusted Technical Advisor to own the technical success of top-tier customers. You will partner with customers and internal teams to ensure healthy, scalable environments and maximize platform adoption.

You will lead technical handoffs, build deep relationships with architects and engineering leaders, and drive proactive improvements across deployments.