Senior Technical Account Manager: AI-Driven Strategy

Assured; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Assured provides software solutions to modernize claims processing for large insurers, with a remote, collaborative, and dynamic culture. The role emphasizes triage, escalation, and turning support signals into product and process improvements, working across Engagement, Product, and Engineering in a flexible, AI-enabled environment.

The team focuses on reducing ambiguity, documenting learnings, and driving strategic impact for digital experiences and ML-driven decisions.

Qualifications

• Strong written communication for ticket summaries and escalation notes
• Ability to break down messy problems clearly
• Comfort being technically adjacent without coding requirements

Responsibilities

• Own complex issue triage and escalation with context, urgency, and next steps.
• Connect support activity to broader projects, launches, and strategic initiatives.
• Strengthen support operations through documentation, dashboards, and feedback loops.
• Collaborate across Client Engagement, Product, and Engineering to drive better outcomes.
• Use AI tools to accelerate synthesis while applying judgment and accountability.
• Balance shifting priorities and ambiguity with clear ownership.
• See support as a signal for product and process improvement.

Skills

Curiosity

Strong communicator

Tech-savvy

Tools

AI tools

Job description

Assured provides software solutions to modernize claims processing for large insurers, with a remote, collaborative, and dynamic culture. The role emphasizes triage, escalation, and turning support signals into product and process improvements, working across Engagement, Product, and Engineering in a flexible, AI-enabled environment.

The team focuses on reducing ambiguity, documenting learnings, and driving strategic impact for digital experiences and ML-driven decisions.