Senior Technical Account Strategist

assured; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Assured is seeking a Senior Technical Account Manager to join our Support team in Client Engagement. You will translate inbound customer activity into actionable insights, triage issues, and drive improvements across product, engineering, and operations.

You’re a strong communicator who thrives in a fast-moving, ambiguous environment, partnering with cross-functional teams to improve handoffs, escalation paths, and the overall customer experience. AI-enabled tooling is part of the workflow.

Qualifications

• Strong communicator capable of working cross-functionally in a fast-moving, ambiguous environment.
• Ability to distill customer feedback into actionable insights and escalation paths.
• Experience triaging complex issues and coordinating with Product, Engineering, and Support teams.

Responsibilities

• Distill and triage complex issues with sound judgment.
• Route issues with context, urgency, and next steps across teams.
• Turn inbound activity into signals and value-driving opportunities.
• Identify recurring themes, risks, and opportunities from tickets and feedback.
• Connect activity to broader projects and priorities.

Skills

Communication

Cross-functional collaboration

Problem solving

Analytical thinking

AI tooling awareness

Job description

Assured is seeking a Senior Technical Account Manager to join our Support team in Client Engagement. You will translate inbound customer activity into actionable insights, triage issues, and drive improvements across product, engineering, and operations.

You’re a strong communicator who thrives in a fast-moving, ambiguous environment, partnering with cross-functional teams to improve handoffs, escalation paths, and the overall customer experience. AI-enabled tooling is part of the workflow.