Principal Technical Account Manager (Fully Remote)

Assured; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Assured provides software solutions to modernize claims processing for large insurers, with a remote, collaborative, and dynamic culture. The role emphasizes triage, escalation, and turning support signals into product and process improvements, working across Engagement, Product, and Engineering in a flexible, AI-enabled environment.

The team focuses on reducing ambiguity, documenting learnings, and driving strategic impact for digital experiences and ML-driven decisions.

Qualifications

• Strong written communication for ticket summaries and escalation notes
• Ability to break down messy problems clearly
• Comfort being technically adjacent without coding requirements

Responsibilities

• Own complex issue triage and escalation with context, urgency, and next steps.
• Connect support activity to broader projects, launches, and strategic initiatives.
• Strengthen support operations through documentation, dashboards, and feedback loops.
• Collaborate across Client Engagement, Product, and Engineering to drive better outcomes.
• Use AI tools to accelerate synthesis while applying judgment and accountability.
• Balance shifting priorities and ambiguity with clear ownership.
• See support as a signal for product and process improvement.

Skills

Curiosity

Strong communicator

Tech-savvy

Tools

AI tools

Job description

• Own complex issue triage and escalation with clear context, urgency, and next steps.
• Connect support activity to broader projects, launches, and strategic initiatives.
• Strengthen support operations through documentation, dashboards, and feedback loops.

How You'll Work:

• Collaborate across Client Engagement, Product, and Engineering to drive better outcomes.
• Use AI tools to accelerate synthesis while applying judgment and accountability.
• Balance shifting priorities and ambiguity with clear ownership.

Who You Are:

• Naturally curious and investigative, digging into messy problems.
• A strong communicator who can write concise ticket summaries and escalation notes.
• Comfortable being technical-adjacent without needing to write code.

Why You'll Thrive:

• See support as a signal for product and process improvement.
• Build trust by being clear, organized, and precise.
• Help move support beyond reactive resolution to strategic impact.

Assured

Assured provides large insurers with software solutions to modernize claims processing, from self-service filing to fraud detection. The company is remote, collaborative, and dynamic, tackling challenges at the intersection of digital experiences and ML-driven decision-making.