Technical Account Manager

Trunk Tools, Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Stock option equity packages

4 medical plans to choose from

Learning & Growth stipend

Flexible remote/hybrid options

Office lunches in NYC & Austin

Unlimited PTO

Job summary

Trunk Tools, Inc. in the United States seeks a Technical Account Manager to oversee complex customer implementations and ensure project success across large enterprise clients.

You’ll drive delivery strategy, coordinate resources, and maintain strong relationships with executive stakeholders. You will collaborate with Sales, Product, and Ops to deliver a seamless customer experience from kickoff to go-live, while shaping processes and best practices to scale our implementation operations.

Qualifications

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant.
• Experience running complex enterprise projects with ARR per logo > $200,000.
• Persuasive, results-driven customer influencer with outstanding interpersonal skills.
• Exceptional verbal and written communication. Ability to engage C-Suite, VP, and Directors.
• Team player who works with technical and non-technical colleagues; self-motivated.
• Bias toward action and impact on customer and team outcomes.
• Empathy and interest in improving construction industry workflows.

Responsibilities

• Manage a portfolio of multiple projects; oversee deliverables and identify risks.
• Serve as the primary project escalation point of contact.
• Ensure alignment across internal and external teams.
• Build, maintain, and track timelines to deliver on time.
• Collaborate with Sales, Product, and Ops for a smooth customer journey from kick-off to go-live.
• Improve implementation management processes and share best practices.
• Contribute to internal/external collateral on product education and technical specs.
• Provide feedback to Sales and Product to optimize hand-offs and onboarding.
• Maintain KPIs and data sources to track client health and deliverables.
• Provide post go-live support and contribute to client renewal discussions.
• Support outreach through webinars, conferences, and other opportunities.
• Work with leadership to refine SOPs, data gathering, and Voice of the Customer.
• Perform client onsite visits for onboarding (up to 50% travel).

Skills

Enterprise project management

Customer facing

Stakeholder management

C-suite collaboration

Strong communication

Travel up to 50%

Team collaboration

Job description

At Trunk Tools, we’re the leading AI company revolutionizing construction, the second-largest industry on earth. We recently raised a $40M Series B led by Insight Partners, bringing our total funding to $70M from top-tier investors including Redpoint and Innovation Endeavors. This new round is fueling our next phase of growth as we scale AI agents across the jobsite.

Our mission is to build the future of construction through intelligent automation. Despite being a $13+ trillion industry, construction still runs largely on analog processes, we’re changing that by embedding AI directly into field operations.

Founded by builders and technologists (Stanford, MIT), our team has delivered software used by over 140,000 field professionals, impacting millions of users and contributing to $10B+ in built projects. Many of us come from the field ourselves, giving us a deep understanding of the industry’s unique challenges.

After years of building the “brain” of construction, we’re now launching production-ready AI agents, starting with intelligent document processing and Q&A, and rapidly expanding into core operational workflows. Our team has doubled in the past year, and with 100+ employees (50+ engineers), we’re scaling fast and entering a period of hypergrowth. This is a rare opportunity to join at an inflection point.

Position Overview

Technical Account Managers work with all of our customers, including our largest, most complex customer implementations. They work closely with Product in the design and implementation of Trunk Tool’s products, which improve productivity for the deskless workforce across their organization. Technical Account Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks, and keeping stakeholders informed. As a Technical Account Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Trunk Tools’ products.

Technical Account Managers are customer-centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers. This position reports directly to the Manager, Implementation.

What you’ll be doing

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks.

• Serve as the primary project escalation point of contact.

• Ensure alignment across all teams, internal and external.

• Build, maintain, and track project timelines in order to deliver on-time.

• Collaborate with Sales, Product, and Ops to ensure a smooth and successful customer experience from kick-off to go-live.

• Contribute to our scale efforts by establishing and improving our implementation management and delivery operations processes and contributing to best practices.

• Directly contribute to the creation of additional internal and external collateral across topics such as (but not limited to) product education, technical specifications/limitations.

• Provide consistent feedback to Sales and Product to constantly optimize hand-offs, onboarding, training, and customer stabilization.

• Maintain Implementation KPIs/other data sources to ensure maximum clarity around client health/deliverables.

• Provide post go-live support to include recurring check in’s, usage analysis, and contribute to client renewal conversations.

• Enhance the company’s outreach by coordinating/participating in activities such as webinars, conferences, and other opportunities.

• Work with the Manager, Implementation to continue to level up Standard Operating Procedures, optimize data gathering, and amplify the Voice of the Customer to internal stakeholders.

• Perform Client onsites for successful onboarding (up to 50% travel)
  

Qualifications

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant.

• You have experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo.

• You are a persuasive, results driven customer influencer with outstanding interpersonal skills.

• You’re an exceptional verbal and written communicator.

• You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.

• You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams.

• You can learn and drive outcomes with minimal supervision.

• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues

• You have a strong sense of empathy and a desire to improve the lives of those who work in the built world.

• You are fascinated by technology, artificial intelligence, and the impact these things have on the world we live in.

• Experience with construction/real estate technology desired but not required

• Must be located in a US time zone (and within the continental United States).

What we offer

• A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters
• Competitive salary and stock option equity packages
• 4 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
• Learning & Growth stipend
• Flexible long-term work options (remote and hybrid)
• Free lunch provided in the office in NYC & Austin - you’ll never go hungry with us!
• Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• IRL / In-Person retreats throughout the year

Please note: All official communication from Trunk Tools will come from an email address ending in @ trunk.tools. If you receive outreach from any other domain, please disregard it or report it to us.

At Trunk Tools, we’re working hard to build a more productive and safer environment within the construction industry, and we strive to live by these same values here at Trunk Tools HQ. As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.