Senior Technical Account Manager - Key Accounts - Auth0

United States Digital Space LLC; Bellevue (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

The World’s Identity Company™ is seeking a Senior Technical Account Manager (TAM) for its Key Accounts team. You will be the primary technical advisor across Auth0 Customer Identity and developer-focused integrations, guiding strategic deployments for major clients.

Travel to the SF HQ or Chicago office is required during onboarding. You will drive PoCs, API integrations, and best-practice guidance while partnering with Customer Success and Engineering to ensure customer success.

Qualifications

• Experience as a Technical Account Manager or senior technical advisor for identity platforms.
• Demonstrated ability to solve complex identity challenges and guide customer strategy.
• Hands-on experience with developer-first architectures, API integrations, and PoC demos.

Responsibilities

• Build deep relationships with customer engineering leads and technical decision-makers.
• Serve as trusted technical advisor for Auth0 Customer Identity and related architectures.
• Collaborate with accounts to design scalable B2B/B2C identity solutions.
• Lead hands-on prototyping, API testing, and solution demonstrations.

Skills

Auth0

Developer Tools

OAuth 2.0

OIDC

APIs

Postman

Tools

Auth0 Management API

Auth0 SDKs

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too,

Senior Technical Account Manager (TAM) - Key Accounts

the company: The World’s Identity Company™

the company is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. the company provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust the company. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Key Accounts Opportunity

• Platform Focus: Primary focus on Customer Identity Cloud (Auth0), with foundational technical engagement across Workforce Identity Solutions (the company).
• Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Key Accounts segment team, managing accounts across various core industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for key accounts, focusing on developer-focused customer identity architecture, API integrations, hands-on prototyping, and broad deployment strategies across Auth0 and the company environments.

Key Identity Solutions & Technologies You Will Support

• Customer Identity Cloud (Auth0) & Developer Tools (Primary Focus):
  • Modern authentication and authorization protocols (OAuth 2.0, OIDC).
  • Direct API management and endpoint testing using Auth0 Management & Authentication REST APIs.
  • Auth0 Universal Login, custom login flows, and modern developer SDKs (e.g., Auth0 SPA JS, Auth0 React, Auth0 Next.js, Auth0 Python/Node.js).
  • Platform extensibility and custom logic using Auth0 Actions and webhooks.
  • Multi-tenant application architectures, social login, B2B/B2C identity federation, and custom database connections.
• Workforce Identity (the company):
  • Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, and Universal Directory.
  • Identity Governance & Administration (IGA): Lifecycle Management and automated provisioning (SCIM).
  • Identity Threat Detection & Response (ITDR): Syslog monitoring, threat detection, and signal integrations.

What You'll Be Doing

Key Account Partnership & Influence

• Build deep, long-lasting relationships with customer engineering leads, product architects, and technical decision-makers as their primary technical advisor.
• Masterfully apply technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy.
• Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives.

Prototyping, Technical Execution & Advocacy

• Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs (such as custom Auth0 Universal Login branding, OAuth 2.0 grant flow implementations, and Auth0 Actions scripts).
• API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Auth0 and the company REST APIs (executing CRUD operations for users, roles, and application configurations).
• Complex Problem Resolution: Dissect multi-faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering.
• Advocate for customer technical needs within cross-functional product and engineering teams.

Thought Leadership & Team Enablement

• Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads.
• Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team.
• Mentor peers, upskilling team capability with a focus on developer SDKs, API integrations, and Auth0 extensibility.