Senior Technical Success Manager, Public Sector

sentinellabs; United States; Remote; USD 108,000 - 120,000; Full time

Benefits offered by this job

RSUs

Employee Stock Purchase Plan

Home office allowance

Health, dental & vision

401(k) with match

Paid holidays & sick time

Wellness programs

Job summary

SentinelLabs is seeking a senior post-sales leader to guide public-sector customers through onboarding, steady-state operations, and incident response for an AI-native cybersecurity platform.

You will blend technical account management, strategic advisory, and program leadership to drive adoption, retention, and customer experience across a diverse portfolio.

Qualifications

• Must have experience delivering technical account management or customer success in enterprise environments.
• Strong technical foundation across security or cloud domains and the ability to explain complex concepts to varied audiences.
• Proven ability to lead cross-functional projects and coordinate incident response communications.
• Track record of building customer relationships that drive adoption and retention.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of public-sector accounts, supporting deployment and incident scenarios.
• Lead complex onboarding projects and coordinate resources to meet scope and timeline.
• Conduct proactive service reviews and strategic advisory sessions to boost adoption and feature usage.
• Advocate for customer needs, define feature requests, and surface growth signals across teams.
• Deliver technical enablement sessions for customers and internal audiences.
• Mentor teammates and contribute to program reporting and risk assessments.

Skills

Technical account management

Customer success

Cross-functional leadership

Public sector domain knowledge

Communication (verbal & written)

Job description

Role overview

A senior post-sales role focused on guiding public-sector customers through onboarding, steady-state operations, and incident response for an AI-native cybersecurity platform. The position blends technical account management, strategic advisory, and program leadership to drive adoption, retention, and customer experience across a portfolio of accounts.

Responsibilities

• Serve as the primary technical point of contact for an assigned portfolio of public-sector accounts, supporting deployment, business-as-usual operations, and outage or incident scenarios.
• Lead complex implementation and onboarding projects, coordinating cross-functional resources to deliver on time and to scope.
• Run proactive communications, service reviews, and strategic advisory sessions that strengthen technical adoption and feature usage.
• Act as the customer's voice internally, advocating for needs, defining feature requests, surfacing growth signals, and resolving technical or business blockers.
• Present technical enablement sessions for customers and internal audiences to deepen product understanding.
• Mentor team members and contribute to program reporting, risk assessments, and maturity insights shared with customer success leadership.

Requirements

• U.S. citizenship required due to federal and FedRAMP staffing regulations; ability to satisfy customer or third-party background checks up to secret clearance.
• Demonstrated experience delivering technical account management, customer success, or similar post-sales services in enterprise environments.
• Strong technical foundation across endpoint, cloud, identity, or adjacent security domains, with the ability to explain complex concepts to varied audiences.
• Proven ability to lead cross-functional projects, manage escalations, and coordinate incident response communications.
• Track record of building customer relationships that drive adoption, retention, and expansion.
• Excellent written and verbal communication skills, including presenting technical content to non-technical stakeholders.

Nice to have

• Prior experience building enablement content, training programs, or playbooks for customers and internal teams.
• Familiarity with public-sector procurement, compliance, or FedRAMP-authorized environments.
• Orientation toward strategic goal alignment and experience embedding company values into customer engagements.

Benefits and work setup

• Base salary range of $108,000–$120,000 USD, with location-based variation discussed during the process.
• Long-term incentives including Restricted Stock Units and an Employee Stock Purchase Plan.
• Flexible time off, paid holidays, paid sick time, gender-neutral parental leave, and grandparent leave.
• Medical, dental, and vision coverage; 401(k) with company match; life and disability insurance; health and dependent care FSAs; voluntary supplemental coverages; Employee Assistance Program; pre-paid legal; pet insurance; fertility, adoption, and surrogacy support.
• Home office allowance, mobile phone reimbursement, wellness coach access, and gym or wellness reimbursement.
• Remote-friendly U.S. role with global business travel medical coverage.