Senior Product Specialist

pingidentity; United States; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Healthcare

Retirement programs

Education reimbursement

Commuter support

Job summary

Ping Identity seeks a seasoned Identity Security Advisor to serve as a technical and strategic counselor to enterprise customers. You will present roadmaps to senior executives, lead workshops on authentication, fraud detection, and risk, and connect technical guidance to business goals and compliance needs.

You will support evaluations, proofs of concept, and deployments, while gathering market signals to steer product direction and inform long-term planning.

Qualifications

• Five to seven or more years in identity and access management, cybersecurity, or a customer-facing technical role.
• Experience engaging credibly with executive-level stakeholders.
• Working knowledge of authentication standards and protocols such as OAuth, OIDC, SAML, FIDO, and passkeys.
• Strong presentation and communication skills, including the ability to explain technical subjects in terms of business value.
• Professional judgment and relationship-building skills for working with enterprise customers and internal leaders.

Responsibilities

• Present product roadmaps and strategic briefings to senior and executive stakeholders.
• Lead technical discussions and workshops covering authentication, fraud detection, risk analysis, and identity verification.
• Connect technical recommendations to customer business goals, compliance needs, and risk concerns.
• Support account teams and solution engineers during evaluations, proofs of concept, and production deployments.
• Gather customer feedback and market signals to inform product direction and long-term planning.
• Develop executive briefings, decision guides, technical demonstrations, and in-depth enablement materials.

Skills

Identity & Access Management

Cybersecurity

Executive stakeholder engagement

Technical presentation

Job description

Role overview

Serve as a technical and strategic advisor to enterprise customers working on identity security. The role combines customer engagement with product insight: you’ll explain complex capabilities to technical and executive audiences, support important deployments, and bring customer and market feedback into product planning.

Responsibilities

• Present product roadmaps and strategic briefings to senior and executive stakeholders.
• Lead technical discussions and workshops covering authentication, fraud detection, risk analysis, and identity verification.
• Connect technical recommendations to customer business goals, compliance needs, and risk concerns.
• Support account teams and solution engineers during evaluations, proofs of concept, and production deployments.
• Gather customer feedback and market signals to inform product direction and long-term planning.
• Develop executive briefings, decision guides, technical demonstrations, and in-depth enablement materials.

Requirements

• Five to seven or more years in identity and access management, cybersecurity, or a customer-facing technical role such as solutions engineering, technical account management, enablement, or consulting.
• Experience engaging credibly with executive-level stakeholders.
• Working knowledge of authentication standards and protocols such as OAuth, OIDC, SAML, FIDO, and passkeys.
• Strong presentation and communication skills, including the ability to explain technical subjects in terms of business value.
• Professional judgment and relationship-building skills for working with enterprise customers and internal leaders.

Nice to have

• Experience with multi-factor authentication, fraud and risk engines, behavioral analytics, or identity verification.

Benefits and work setup

• Flexible, collaborative work environment.
• Benefits include paid time off and holidays, parental leave, healthcare, retirement programs, education reimbursement, and commuter support in some locations.