Account Manager

Maxwell Bond; United States; Remote; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off: 20–27 days

401(k) retirement plan with employer match

Employer-paid life insurance

Short-term and long-term disability

Annual bonus: 5%

Job summary

A global SaaS provider is seeking an experienced Account Manager to oversee customer account management and build strong relationships. In this remote position, you will manage renewals, upsell opportunities, and collaborate with cross-functional teams to enhance customer experience. Strong experience in SaaS or distribution is essential, along with excellent communication and negotiation skills. This role includes some travel for customer events.

Qualifications

• Experience in SaaS, ERP, logistics, or distribution.
• Comfortable in a fast-paced, remote-first environment.
• Willing to travel occasionally for customer and industry events.

Responsibilities

• Act as the lead point of contact for all account-related matters.
• Build and maintain strong, long-term customer relationships.
• Manage customer accounts, including renewals and contracts.

Skills

Experience in Account Management within SaaS

Strong communication skills

Negotiation skills

Relationship-building skills

Customer-focused

Ability to manage complex sales cycles

Knowledge of wholesale and distribution

Job description

Base Pay Range

$90,000.00/yr – $95,000.00/yr

Compensation: $95,000 base + $150,000 – $160,000 Double OTE (Uncapped Commission)

Location: Remote (US-based, with some travel required)

About the Company

A global SaaS provider delivering fully integrated ERP and business management solutions to the distributive trade. With offices in North America, Europe, and Africa, the company works with a wide range of clients — from small traders to multinational enterprises. Its mission is to design and deliver high-performance, integrated ERP solutions that enable customers to source effectively, stock efficiently, sell profitably, and service competitively.

The company has introduced a flexible hybrid work policy, allowing employees to combine office collaboration with remote work.

Employee Benefits

• Medical insurance
• Dental and vision coverage
• Paid time off: 20–27 days based on tenure
• 401(k) retirement plan with employer match up to 4%
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Critical illness and accident insurance available for employees and dependents
• Health Savings Account and Flexible Spending Account options
• Employee Assistance Program: 24/7 confidential support
• Annual bonus: 5%

The Role

As an Account Manager, you will be the primary point of contact for customers, building and maintaining strong relationships while ensuring their needs are met. You will oversee customer account management, including contracts, renewals, and upsell opportunities, while collaborating with internal teams to deliver excellent customer experiences.

This is a 100% account management role (no new business acquisition) with a focus on managing longer sales cycles and supporting growth within assigned accounts. The role may involve occasional travel and participation in customer events or trade shows.

For senior account managers, responsibilities will also include mentoring junior team members, supporting billing activities in partnership with global teams, and representing the company at industry events.

Key Responsibilities

• Act as the lead point of contact for all account-related matters
• Build and maintain strong, long-term customer relationships
• Manage customer accounts, including renewals, contracts, and agreements to maximize value
• Identify upsell and cross-sell opportunities within existing accounts
• Respond to customer queries in a timely and professional manner
• Collaborate with cross-functional teams (customer service, product, and billing) to improve the customer experience
• Support customer events, trade shows, and other industry activities
• In a senior capacity: mentor junior account managers and liaise with global billing teams

Ideal Candidate Profile

• Experience in Account Management within SaaS, ERP, logistics, distribution or WMS solutions
• Strong knowledge of wholesale, distribution sectors (automotive industry knowledge highly desirable)
• Proven ability to manage longer, complex sales cycles with multiple stakeholders
• Strong communication, negotiation, and relationship-building skills
• Customer-focused, with a track record of driving account growth and satisfaction
• Comfortable in a fast-paced, remote-first environment and willing to travel occasionally for customer and industry events

Additional Information

Seniority level: Not applicable

Employment type: Full-time

Job function: Sales and Business Development

Industries: Software Development and IT System Custom Software Development