Senior Tech Support Engineer - Endpoint & Security Leader

Piedmont Community College (NC); Yanceyville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Piedmont Community College (NC) is seeking an on-site Technology Support Engineer in Yanceyville, NC. The role focuses on securing and optimizing the college's technology infrastructure across campuses.

The engineer leads complex projects, automates workflows, mentors staff, and ensures secure configurations. Strong experience with Windows/macOS management and Microsoft 365 is required.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field from an accredited institution; or an equivalent combination of education and experience.
• Minimum of three (3) years of experience in technical support, systems administration, or network operations.
• Demonstrated expertise in Windows desktop management, Microsoft 365 administration, and endpoint security.

Responsibilities

• Serve as a senior technical resource and escalation point for complex issues involving hardware, software, and networked systems.
• Configure, deploy, and manage Windows and macOS devices through enterprise management platforms such as Microsoft Intune, AutoPilot, PDQ Deploy, and AutoElevate.
• Administer Active Directory, Azure AD, and Microsoft 365 services, including identity, access, security, and endpoint configuration policies.
• Support and monitor network connectivity, VLANs, wireless access, and VoIP systems to ensure consistent uptime and performance.
• Collaborate with Information Security to implement cybersecurity controls, maintain GLBA Safeguards compliance, and ensure secure configurations across endpoints.
• Develop, document, and automate recurring administrative tasks using PowerShell, Group Policy, or equivalent scripting tools.
• Participate in planning and execution of infrastructure upgrades, system migrations, and technology modernization projects.
• Oversee inventory, asset lifecycle management, and software license compliance.
• Prepare and maintain system documentation, SOPs, and knowledge base articles for internal reference and training.
• Provide guidance and mentorship to Technology Support Technicians, assisting with skill development and adherence to IT best practices.
• Deliver exceptional customer service through clear communication, timely issue resolution, and proactive follow-up with users.
• Support after-hours maintenance, on-call rotation, or emergency response as required.

Skills

Windows desktop management

Microsoft 365 administration

Endpoint security

PowerShell scripting

Education

Associate degree in information technology or related field

Tools

Intune

AutoPilot

PDQ Deploy

AutoElevate

Job description

Piedmont Community College (NC) is seeking an on-site Technology Support Engineer in Yanceyville, NC. The role focuses on securing and optimizing the college's technology infrastructure across campuses.

The engineer leads complex projects, automates workflows, mentors staff, and ensures secure configurations. Strong experience with Windows/macOS management and Microsoft 365 is required.