End-User IT Support & Systems Analyst

nc

United States

On-site

USD 66,000 - 80,000

Full time

3 days ago

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Job summary

The North Carolina Community College System Office is seeking a User Support Analyst to deliver end-user technical support across 58 colleges and partners. This role will configure, secure, and support desktop, laptop, and mobile devices, and manage business software including O365, ServiceNow, DocuSign, and Adobe products.

You will maintain Active Directory and Group Policy, follow cybersecurity best practices, and provide agile, customer-focused service with occasional after-hours support as

Qualifications

Experience supporting end users and staff for IT systems.
Experience configuring and securing desktop and mobile devices.
Experience with O365, ServiceNow, DocuSign and Adobe products.

Responsibilities

Provide comprehensive technical support for end-users.
Configure and maintain desktop, laptops, and mobile devices.
Operate and maintain business software including O365, ServiceNow, DocuSign and Adobe products.
Support Akamai, SentinelOne, and Windows Defender.
Occasional after-hours offsite end-user support.

Skills

Customer service

Hardware knowledge

Windows & macOS

Active Directory

Networking basics

MDM tools

Remote support tools

Agile environment

Team training

Cybersecurity basics

Strong communication

Creative problem-solving

Education

Bachelor's degree in computer science or IT

Associate degree in computer science or IT

GED or high school diploma with 4 years IT experience

Tools

Microsoft 365

ServiceNow

DocuSign

Adobe products

Akamai

SentinelOne

Windows Defender

Job description

You will maintain Active Directory and Group Policy, follow cybersecurity best practices, and provide agile, customer-focused service with occasional after-hours support as

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