Senior Tech Ops Leader (Remote) – Automation & Innovation

Humana; Louisville (KY); Remote; USD 107,000 - 147,000; Full time

Job summary

Humana is seeking a Senior Technology Leadership professional to support IT Operations, with a focus on automation and continuous improvement across Application Operations Center and Postproduction Validation teams.

The role emphasizes collaboration with onshore and offshore resources, development of dashboards, and adherence to Humana's quality and testing strategies while driving innovative solutions in monitoring and validation processes.

Qualifications

• Bachelor's degree or equivalent technical experience.
• 5+ years of experience in engineering, systems engineering, or similar technical roles.
• 5+ years of technical expertise in Dynatrace, Thousand Eyes, Splunk and other monitoring tools.
• 5+ years of experience in Java or Python.
• Experience with intelligent automation tools (e.g., RPA, process automation, Azure AI, Claude code, GitHub Copilot).
• Experience using AI-assisted development tools for increased productivity and accuracy.
• Strong communication skills with experience to collaborate and communicate effectively across varying levels of personnel.
• Must be passionate about contributing to an organization focused on improving consumer experiences.

Responsibilities

• Collaborate with the Lead to provide operational and strategic support for Application Operations Center and Postproduction Validation teams.
• Identify, evaluate, and implement automation opportunities to increase efficiency and reduce manual workload.
• Drive process innovation by recommending and deploying advanced tools and methodologies for application operations and validation activities.
• Analyze existing workflows and develop documentation for standard operating procedures and best practices.
• Oversee daily application support and monitoring activities to ensure system stability, performance, and reliability.
• Partner with onshore and offshore teams to coordinate task execution and promote consistent adoption of new processes and technologies.
• Develop and maintain dashboards and reports to track key performance indicators and present findings to leadership.
• Ensure automation and process improvements comply with organizational standards and regulatory requirements.
• Facilitate knowledge sharing, training sessions, and change management activities to support team development and successful project implementation.
• Engage with stakeholders to gather requirements, understand challenges, and communicate progress on automation initiatives.
• Ability to create and maintain testing strategies aligned with Humana's Quality Enablement and Test Strategy guidelines.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Effective communication and collaboration skills, working with cross-functional teams.

Skills

Java or Python

Automation experience

Strong communication

Consumer experience focus

Education

Bachelor's degree or equivalent

Tools

Dynatrace

ThousandEyes

Splunk

RPA

Azure AI

Claude code

GitHub Copilot

Job description

Humana is seeking a Senior Technology Leadership professional to support IT Operations, with a focus on automation and continuous improvement across Application Operations Center and Postproduction Validation teams.

The role emphasizes collaboration with onshore and offshore resources, development of dashboards, and adherence to Humana's quality and testing strategies while driving innovative solutions in monitoring and validation processes.