Senior IT Operations & Automation Leader

Humana; Dallas (TX); A distancia; USD 107.000 - 147.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) plan

Paid time off

Descripción de la vacante

Humana is seeking a Senior Technology Leadership professional to drive automation and process improvements within IT Operations, focusing on Application Operations Center and Enterprise Post Production Validation. You will work with onshore and offshore teams to optimize monitoring, validation, and reporting, while aligning with Humana's quality standards.

The role emphasizes strong analytical skills, cross-functional collaboration, and delivering scalable solutions that enhance consumer

Formación

• Bachelor's degree or equivalent technical experience.
• 5+ years of engineering, systems engineering, or similar technical roles.
• 5+ years of experience with monitoring tools (Dynatrace, ThousandEyes, Splunk).
• 5+ years of experience with Java or Python.
• Experience with intelligent automation tools (RPA, Azure AI, Claude code, GitHub Copilot).
• Experience using AI-assisted development tools for increased productivity and accuracy.
• Strong communication skills across varying levels of personnel.
• Passionate about contributing to an organization focused on improving consumer experiences.

Responsabilidades

• Collaborate with the Lead to provide operational and strategic support for Application Operations Center and Postproduction Validation teams.
• Identify, evaluate, and implement automation opportunities to increase efficiency and reduce manual workload.
• Drive process innovation by deploying advanced tools and methodologies for application operations and validation activities.
• Analyze existing workflows and develop documentation for SOPs and best practices.
• Oversee daily application support and monitoring activities to ensure system stability and reliability.
• Coordinate with onshore and offshore teams to promote consistency in new processes and technologies.
• Develop and maintain dashboards and reports to track KPIs and present findings to leadership.
• Ensure automation and process improvements comply with standards and regulatory requirements.
• Facilitate knowledge sharing, training, and change management activities.

Conocimientos

Engineering experience

Monitoring tools

Java/Python

Automation tools

AI-assisted development

Strong communication

Consumer-focused

Educación

Bachelor's degree or equivalent

Herramientas

RPA

Azure AI

Claude code

GitHub Copilot

Descripción del empleo

Humana is seeking a Senior Technology Leadership professional to drive automation and process improvements within IT Operations, focusing on Application Operations Center and Enterprise Post Production Validation. You will work with onshore and offshore teams to optimize monitoring, validation, and reporting, while aligning with Humana's quality standards.

The role emphasizes strong analytical skills, cross-functional collaboration, and delivering scalable solutions that enhance consumer