Remote Senior Lead Product Manager, Service Operations

Humana Inc; Tampa (FL); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Humana Inc. is seeking a senior product leader to own the Service Operations portfolio, combining strategic leadership with hands-on product ownership.

You will identify opportunities, define requirements, write user stories and acceptance criteria, prioritize backlogs, and guide delivery across multiple products and cross-functional teams, advancing proactive service operations and AI-enabled knowledge adoption.

Qualifications

• Experience leading multi-product platforms in a service operations context.
• Ability to translate strategy into measurable product outcomes.
• Strong skills in writing user stories and acceptance criteria.

Responsibilities

• Own the Service Operations product portfolio across Incident Management, Major Incident Management, Problem Management, and Knowledge Management.
• Drive ServiceNow platform enhancements, integrations, upgrades, and product capabilities across the Service Operations portfolio.
• Lead product backlog and feature definition, including writing user stories, acceptance criteria, process requirements, and business outcomes for engineering and platform teams.

Job description

Humana Inc. is seeking a senior product leader to own the Service Operations portfolio, combining strategic leadership with hands-on product ownership.

You will identify opportunities, define requirements, write user stories and acceptance criteria, prioritize backlogs, and guide delivery across multiple products and cross-functional teams, advancing proactive service operations and AI-enabled knowledge adoption.