End-User IT Support & Operations Specialist

Capital One; New York (NY); On-site; USD 89,000 - 102,000; Full time

Job summary

Capital One is seeking an onsite IT Customer Support Specialist to provide end-user support for a geographically dispersed enterprise workforce. The role focuses on laptop hardware and software support across Windows PCs, Macs, and mobile devices, with emphasis on fast issue resolution and customer service.

You will handle incident, change, and problem management, contribute to knowledge management, and collaborate with peers to improve operational efficiency and the end-user experience.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of technical operations or IT support experience.
• Experience with desktop platforms (Windows, macOS) and mobile devices.

Responsibilities

• Provide onsite IT support for end users.
• Handle IT incident management and reporting.
• Support change, problem, and knowledge management.
• Manage endpoints across laptops, desktops, and mobile devices.
• Collaborate with peers to improve operational efficiency and end-user experience.

Skills

Customer service

Decision making

Verbal communication

Written communication

Team collaboration

Education

High School Diploma or GED

Bachelor's Degree in Business, Information Systems, or Computer Science

Tools

Incident management tools

ServiceNow

Job description

Capital One is seeking an onsite IT Customer Support Specialist to provide end-user support for a geographically dispersed enterprise workforce. The role focuses on laptop hardware and software support across Windows PCs, Macs, and mobile devices, with emphasis on fast issue resolution and customer service.

You will handle incident, change, and problem management, contribute to knowledge management, and collaborate with peers to improve operational efficiency and the end-user experience.