Onsite IT Support & Operations Associate

Socket.dev; New York (NY); On-site; USD 89,000 - 102,000; Full time

Job summary

Capital One in New York, NY is seeking an Associate, Support Operations to provide onsite customer and technical support for a distributed enterprise workforce. You will handle end user support, incident management, and laptop provisioning across Windows, Macs, and mobile devices.

The role emphasizes execution, accountability, and collaboration, with strong communication and the ability to resolve issues quickly.

Qualifications

• At least 1 year of Technical Operations experience.
• At least 1 year of experience with IT systems and infrastructure.
• At least 1 year of experience with desktop platforms and operating systems.
• At least 1 year of experience with incident management and reporting tools.
• Bachelor’s Degree preferred; ITIL Certification preferred; ServiceNow experience preferred.

Responsibilities

• Provide onsite end user support for a geographically dispersed enterprise workforce.
• Manage IT incidents and drive change, problem, and knowledge management.
• Support laptops across Windows PCs, Macs, and mobile devices.
• Collaborate with peers to improve end user experience and operational efficiency.

Skills

Technical Operations

Incident Management

Change Management

Problem Management

Knowledge Management

Endpoint Management

Laptop Support

End User Support

Education

High School Diploma

Bachelor’s Degree in Business, Information Systems, or Computer Science

ITIL Certification

Tools

ServiceNow

Incident Reporting Tools

Job description

Capital One in New York, NY is seeking an Associate, Support Operations to provide onsite customer and technical support for a distributed enterprise workforce. You will handle end user support, incident management, and laptop provisioning across Windows, Macs, and mobile devices.

The role emphasizes execution, accountability, and collaboration, with strong communication and the ability to resolve issues quickly.