End-User IT Support Operations Associate

Capital One National Association; New York (NY); On-site; USD 89,000 - 102,000; Full time

Job summary

Capital One seeks an Associate, Support Operations to provide onsite customer support for a dispersed enterprise workforce, tackling end user support, IT incident management, change and problem management, knowledge and endpoint management, and business controls.

The role emphasizes execution, accountability and strong communication; the ideal candidate will handle laptop support across Windows, Macs and mobile devices, collaborate with peers, and focus on improving the end-user experience while

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of Technical Operations experience
• At least 1 year of experience with IT systems and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of experience with incident management and reporting tools

Responsibilities

• Provide onsite customer support for a geographically dispersed enterprise workforce
• Handle end user support and IT incident management
• Manage change, problem, knowledge, and endpoint management processes
• Deliver strong customer service and quick decision making to resolve technical issues
• Collaborate with peers to improve end-user experience and drive operational efficiencies

Job description

Capital One seeks an Associate, Support Operations to provide onsite customer support for a dispersed enterprise workforce, tackling end user support, IT incident management, change and problem management, knowledge and endpoint management, and business controls.

The role emphasizes execution, accountability and strong communication; the ideal candidate will handle laptop support across Windows, Macs and mobile devices, collaborate with peers, and focus on improving the end-user experience while