Onsite IT Support & Operations Associate

Capital One Group; New York, Northern (NY, KY); Hybrid; USD 89,000 - 102,000; Full time

Job summary

Capital One is seeking an Associate, Support Operations in New York, NY. The role provides onsite customer and end-user support across a distributed enterprise workforce, handling IT incident management, change and problem management, knowledge management, and endpoint management.

This position requires strong service orientation, quick decision making, and collaboration with peers across IT operations. You will focus on execution, accountability, and improving the end-user experience while

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Technical Operations experience.
• At least 1 year of experience with IT systems and infrastructure.
• At least 1 year of experience with desktop platforms and operating systems.
• At least 1 year of experience with incident management and reporting tools.

Responsibilities

• Provide onsite customer support for a dispersed enterprise workforce.
• Handle IT incident management and change management.
• Manage knowledge, endpoints, and business controls.
• Focus on execution, accountability, and results to improve end user experience.
• Collaborate effectively with peers and leadership.

Skills

Customer service

Communication

Problem solving

Windows support

Mac support

On-site support

End user support

Education

High School Diploma / GED

Bachelor’s degree (preferred)

Tools

ITIL Certification

ServiceNow

Job description

Capital One is seeking an Associate, Support Operations in New York, NY. The role provides onsite customer and end-user support across a distributed enterprise workforce, handling IT incident management, change and problem management, knowledge management, and endpoint management.

This position requires strong service orientation, quick decision making, and collaboration with peers across IT operations. You will focus on execution, accountability, and improving the end-user experience while