Field Engineer 4

Ampcus Inc; Spokane (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Ampcus Inc. is seeking a Field Engineer 4 to support our Spokane area clients with hands-on hardware repair of laptops and desktops. The role requires travel to customer sites, whole-unit swaps, and real-time service updates on tickets.

Responsibilities include repairing devices, replacing drives and components, documenting work, and completing required product training. A+ certification and valid driver's license are required.

Qualifications

• A+ Certification required.
• 1+ year hands-on laptop/desktop break-fix experience.
• Computer-building experience preferred.
• General knowledge of laptop and desktop hardware and software.
• Basic knowledge of Microsoft applications.
• Must have a reliable personal vehicle and valid car insurance.

Responsibilities

• Repair laptops and desktops in the metro and surrounding areas.
• Replace hard drives, motherboards, keyboards, and other computer components.
• Perform whole-unit swaps as required.
• Repair or replace PC peripherals.
• Close service tickets in real time using the provided phone and call management system.
• Travel extensively to customer locations.
• Complete required product training and service documentation.

Skills

A+ Cert

1+ year repair

PC building

Hardware/Software

MS Office basics

Reliable vehicle

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Field Engineer 4

Location(s):

Spokane, WA

Job Summary:

As a Field Computer Technician, you will be assigned service requests to repair laptops and desktops throughout the metro area. Responsibilities include hardware repair, whole-unit swaps, peripheral replacement, and real-time service ticket updates.

Key Responsibilities:

• Repair laptops and desktops in the metro and surrounding areas.
• Replace hard drives, motherboards, keyboards, and other computer components.
• Perform whole-unit swaps as required.
• Repair or replace PC peripherals.
• Close service tickets in real time using the provided phone and call management system.
• Travel extensively to customer locations.
• Complete required product training and service documentation.

Key Qualifications:

• A+ Certification required.
• 1+ year of hands-on laptop and desktop break-fix experience.
• Computer-building experience preferred.
• General knowledge of laptop and desktop hardware and software.
• Basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex technical problems as directed.
• Must have a reliable personal vehicle and valid car insurance.
• Must be willing and able to drive 2-3 hours to customer locations when required.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.
• Must be at least 18 years of age.

Additional Requirements:

• Vaccination is not required.
• Must be able to pass drug and background screening.
• Must be able to complete required product training.
• Must have a reliable computer and high-speed internet connection at home.
• Must be willing to work beyond the scheduled shift when required.
• Must comply with the required business-casual dress code.
• Extensive driving is required.
• Candidates are not paid for commuting to and from work. Mileage incurred while traveling between work locations during the workday is reimbursed according to applicable mileage policies.

Certification Requirement:

Required computer certifications must be completed after selection and before starting the position. The certifications are provided at no cost to the candidate.

Employment Conditions:

• Overtime discounts may apply: 0.95x for exempt and 1.35x for non-exempt.
• A 10% discount may apply after six months of service.

Weekly Mileage:

250-350 miles

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.