Senior Principal Platform Architect - AI & Engage Central

ServiceNow; Florida; Vor Ort; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

ServiceNow is seeking a senior Business Technical Architect for the Engage Central Platform. You will lead architectural design, solutioning, and development across CSM, SPM, ITSM, ITOM, and other suites, while integrating AI capabilities and ensuring platform integrity.

You will partner with Business Analysts, Engineers, and Vendors to deliver scalable, compliant, and high-performance solutions, guiding teams through technical challenges and governance.

Qualifikationen

• 6–10+ years of ServiceNow platform experience including development, administration, and architecture.
• Expertise in building custom ServiceNow apps with advanced data models, rules, workflows, UI, and API integration.
• Strong coding skills in JavaScript, AngularJS, Jelly, REST/SOAP APIs, Integration Hub, UI Builder, performance and platform analytics.

Aufgaben

• Design scalable ServiceNow solutions that meet business needs and follow best practices.
• Manage single-instance, multi-tenant Engage Central architecture with data isolation and access control.
• Develop technical design documents, diagrams, and specs for development teams and vendors.
• Lead architecture reviews and provide concise options and recommendations for optimal solutions.
• Coordinate with DT and Legal to ensure governance, security, and regulatory compliance.

Kenntnisse

ServiceNow architecture

JavaScript

REST APIs

Integration Hub

Multi-tenant architecture

Technical leadership

Executive communication

Tools

REST APIs

MID Servers

Integration Hub

UI Builder

Jobbeschreibung

ServiceNow is seeking a senior Business Technical Architect for the Engage Central Platform. You will lead architectural design, solutioning, and development across CSM, SPM, ITSM, ITOM, and other suites, while integrating AI capabilities and ensuring platform integrity.

You will partner with Business Analysts, Engineers, and Vendors to deliver scalable, compliant, and high-performance solutions, guiding teams through technical challenges and governance.