Senior Team Experience & Engagement Lead

O'Reilly Auto Parts; Springfield (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan

401k with Employer Contributions - Day

Medical, Dental, & Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Sr Team Member Experience Specialist to lead engagement programs, manage listening efforts, and convert feedback into actionable insights across the organization.

You will guide network groups, veteran programs, recognition efforts, and People First initiatives, collaborating with Talent Acquisition, Learning & Development, HR, and Communications to advance an inclusive culture and a strong employer brand.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Communications, Business, Psychology, Learning & Development, or a related field.
• Five or more years of relevant experience in team member experience, employee engagement, Human Resources, Learning & Development, Organizational Development, Communications, or a related field.
• Demonstrated knowledge of employee engagement, organizational culture, recognition, belonging, and employee experience practices.
• Background leading or independently managing engagement, culture, recognition, or team member experience programs.
• Advanced ability to analyze survey results and other team member data to identify trends and develop meaningful insights.
• Strong reporting and presentation skills with the ability to communicate findings and recommendations to leaders.
• Proven project and program management skills with the ability to coordinate complex work across multiple stakeholders.
• Knowledge of employee resource groups, network groups, affinity groups, committees, or other volunteer-led programs.
• Ability to provide consultation and guidance to leaders or program representatives on team member experience practices.
• Excellent written and verbal communication skills with the ability to tailor information to different audiences.
• Strong organizational ability and attention to detail while handling information with confidentiality and professionalism.
• Ability to work independently while contributing effectively within a cross-functional environment.
• Proficiency with Microsoft Excel, PowerPoint, and Word, including the development of executive-ready presentations.
• Commitment to creating an engaging, inclusive, and values-driven team member experience.

Responsibilities

• Lead enterprise engagement surveys and listening efforts that gather meaningful feedback from team members.
• Analyze engagement results and feedback to identify trends affecting retention and the overall team member experience.
• Translate complex findings into clear reports and recommendations for leaders.
• Guide action planning and follow-up efforts that turn feedback into measurable improvements.
• Design and improve frameworks for Team Member Network Groups and Interest Groups that strengthen connection and O’Reilly culture.
• Develop culture and awareness initiatives that reinforce O’Reilly values and advance business objectives.
• Lead veteran engagement programs that promote advocacy, ambassadorship, and recognition.
• Develop recognition efforts that encourage participation and strengthen the team member experience.
• Manage People First Walks and related feedback initiatives from planning through final follow-up.
• Advise leaders and Network Group representatives on approaches that increase participation and effectiveness.
• Build cross-functional partnerships to promote a consistent team member experience.
• Develop program communications and awareness materials aligned with O’Reilly’s culture and employer brand.
• Evaluate program effectiveness through data and team member feedback and use findings to improve engagement programs.
• Lead or support team member experience projects that require coordination across multiple stakeholders.
• Provide informal guidance and technical support to colleagues on engagement programs and communications.

Skills

Employee engagement

Team member experience

Organizational development

Change management

Data analysis

Reporting

Project management

Cross-functional collaboration

Communication

Microsoft Excel

Education

Bachelor’s degree in HR/OD/Comms

Tools

Excel

PowerPoint

Word

Job description

O’Reilly Auto Parts is seeking a Sr Team Member Experience Specialist to lead engagement programs, manage listening efforts, and convert feedback into actionable insights across the organization.

You will guide network groups, veteran programs, recognition efforts, and People First initiatives, collaborating with Talent Acquisition, Learning & Development, HR, and Communications to advance an inclusive culture and a strong employer brand.