Senior Tax Support & Client Success Lead

Fairygodboss; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Best-in-class benefits

Flexible work-life balance

Ongoing training and development

Job summary

Fairygodboss is looking for a Senior Client Service & Product Support Specialist to provide high-quality tax service to clients in New York. You will tackle tax deposits and filings, assist in resolving client challenges, and maintain strong relationships through effective communication.

The role requires at least four years of client service experience, excellent communication skills, and proficiency in Microsoft Office tools. Join a company that values diversity and offers a supportive work culture.

Qualifications

• At least four years of client service or call center experience.
• Excellent communication skills both verbally and in writing.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Assist clients with tax deposits and filing.
• Resolve payroll and tax issues for clients.
• Build and maintain client relationships.

Skills

Client service experience

Communication skills

Analytical skills

Time-management skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Fairygodboss is looking for a Senior Client Service & Product Support Specialist to provide high-quality tax service to clients in New York. You will tackle tax deposits and filings, assist in resolving client challenges, and maintain strong relationships through effective communication.

The role requires at least four years of client service experience, excellent communication skills, and proficiency in Microsoft Office tools. Join a company that values diversity and offers a supportive work culture.