Tax Client Service Leader & Product Support

Automatic Data Processing, Inc.; Florida; Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

Fairygodboss is looking for a Client Service Manager – Tax who will lead a team to deliver top-quality client service for payroll tax solutions. This role demands strong project management, consulting, and communication abilities.

The ideal candidate will have 5+ years of related experience, including 3+ years in leadership. Responsibilities include guiding team support, resolving client issues, and continually learning about payroll tax compliance.

The work environment promotes diversity and inclusion without discrimination.

Qualifikationen

• At least 5 years of related experience.
• At least 3 years of people-leadership experience.
• Military experience is also considered valuable.

Aufgaben

• Set direction for daily activities and mentor team members.
• Help clients troubleshoot and resolve payroll tax issues.
• Maintain a daily schedule to meet productivity standards.

Kenntnisse

Project management

Consulting

Communication

Collaboration

Organization

Customer service

Ausbildung

College degree

Military experience

Tools

Microsoft Office

Web technologies

Windows operating systems

Jobbeschreibung

ADP is hiring a Client Service Manager -- Tax.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members.
• Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize. You adhere to a daily schedule and organize yourself to deal with various productivity & performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them.

TO SUCCEED IN THIS ROLE: Requirements

• At least 5 years of related experience
• At least 3 years of people leadership experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service, and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
  Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll, and Benefits policies and procedures
• Prior leadership training

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/to learn more about ADP's culture and our full set of values.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.